Surveillance Observer

CLIFF CASTLE CASINO HOTEL; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

CLIFF CASTLE CASINO HOTEL is seeking a Surveillance Officer to monitor and document activities across the property, ensuring safety for guests and team members. You will maintain camera coverage, observe incidents, and document all activities with care and accuracy.

The role requires at least 1 year in surveillance or related fields, with preference for tribal gaming or loss prevention experience, and the ability to act quickly under pressure. 18+ and U.S. work eligibility are required.

Qualifications

• Minimum 1 year of surveillance-related experience required.
• Experience in tribal gaming enterprise or loss prevention preferred.
• Must be 18+ years old and eligible to work in the U.S.
• Ability to communicate clearly and deescalate tense situations.

Responsibilities

• Operate and monitor Surveillance department daily activities.
• Maintain camera coverage and document casino activities and incidents.
• Observe incidents and ensure actions are taken for life-threatening or illegal events.
• Prepare surveillance reviews and reports as directed.
• Learn non-compliance with gaming compact and internal controls.

Skills

Observation skills

Communication skills

Deescalation

Decision making

Policy comprehension

Education

HS Diploma

Tools

Surveillance software

Camera systems

Job description

POSITION SUMMARY : Observes and documents all activities and incidents on CCCH property to provide overall asset protection and optimum service and safety to Team Members and Guests.

ESSENTIAL DUTIES

• - Perform day-to-day operations of the Surveillance department which include Maintain adequate camera coverage and document all casino activities, mandatory observations, incidents, suspected illegal or irregular activities, and any violations of compact, internal controls, or departmental policies.
• - Ensure observations are performed in a professional and timely manner.
• - Ensure immediate actions are taken on any incident that is life-threatening or illegal.
• - Perform surveillance assignments, reviews, and reports, as directed.
• - Learn and recognize non-compliance with the Yavapai-Apache Nation and State of Arizona Gaming Compact, all CCCH Internal Controls, and departmental policies and procedures.
• - Perform other duties, as assigned.

Qualifications

QUALIFICATIONS (Indicate if Qualification is Required or Preferred):

Opportunities for Internships, Apprenticeships, and Coordinated Work Study programs may be available in lieu of formal education and work experience requirements for this position for enrolled members of the Yavapai-Apache Nation.

Education

• - Required Education: HS DIPLOMA Preferred Education: N/A

Work Experience

• - One (1) year of experience in general surveillance, casino surveillance, law enforcement, or other work experience requiring close observation of people required.
• - Experience working in a Tribal gaming enterprise, preferred.
• - Experience working in loss prevention, preferred.

Knowledge, Skills, and Abilities

• - Good communication skills (verbal/written) to provide information, prepare brief but detailed descriptions/timelines of activities
• - Ability to maintain professional composure under stress and deescalate tense situations
• - Ability to evaluate circumstances and render sound decisions under stressful or tight deadlines
• - Experience working with a variety of hardware and software
• - Possess complete auditory acuity and have full color spectrum visual capabilities
• - Ability to read, comprehend, and utilize complex policies, procedures, and instruction manuals to successfully perform job assignments

Professional Licenses & Certifications Requirements

• - Must be 18+ years old and be available for all shifts, including weekends and holidays.
• - Must be eligible to work in the U.S. and pass a drug test and background check for an AZ Gaming License.
• - Must adhere to all Cliff Castle Casino Hotel policies and procedures.
• - Must be committed to providing exceptional guest service through a welcoming, friendly, and professional environment. Aim to exceed guest expectations with attentive, personalized service and prompt responses and resolution.