Surveillance Observer

Cliff Castle Casino Hotel; Camp Verde (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Cliff Castle Casino Hotel in Camp Verde, AZ, seeks a Surveillance Specialist to monitor casino activity, document incidents, and maintain camera coverage. You will respond to life-threatening or illegal events and produce surveillance reports ensuring compliance with internal controls and gaming regulations.

The role requires strong observation, communication, and decision-making skills, with eligibility to work in the U.S. and willingness to work varied shifts, including weekends.

Qualifications

• HS Diploma required.
• One year of experience in general surveillance, casino surveillance, law enforcement, or other work requiring close observation.
• Experience in Tribal gaming enterprise and loss prevention preferred.
• Strong communication skills and ability to deescalate tense situations.
• Must be 18+ and eligible to work in the U.S., pass drug test and background check.

Responsibilities

• Maintain adequate camera coverage and document all casino activities, incidents, suspected illegal or irregular activities, and any violations of compact, internal controls, or departmental policies.
• Ensure observations are performed in a professional and timely manner.
• Ensure immediate actions are taken on any incident that is life-threatening or illegal.
• Perform surveillance assignments, reviews, and reports, as directed.
• Learn and recognize non-compliance with the Yavapai-Apache Nation and State of Arizona Gaming Compact, all CCCH Internal Controls, and departmental policies and procedures.
• Perform other duties, as assigned.

Skills

Communication skills

De-escalation

Decision making

Policy comprehension

Observational skills

Education

HS Diploma

Tools

Video surveillance systems

Security hardware

Job description

Description

• Perform day-to-day operations of the Surveillance department which include Maintain adequate camera coverage and document all casino activities, mandatory observations, incidents, suspected illegal or irregular activities, and any violations of compact, internal controls, or departmental policies.
• Ensure observations are performed in a professional and timely manner.
• Ensure immediate actions are taken on any incident that is life-threatening or illegal.
• Perform surveillance assignments, reviews, and reports, as directed.
• Learn and recognize non-compliance with the Yavapai-Apache Nation and State of Arizona Gaming Compact, all CCCH Internal Controls, and departmental policies and procedures.
• Perform other duties, as assigned.

Description
POSITION SUMMARY: Observes and documents all activities and incidents on CCCH property to provide overall asset protection and optimum service and safety to Team Members and Guests.
Essential Duties

• Perform day-to-day operations of the Surveillance department which include Maintain adequate camera coverage and document all casino activities, mandatory observations, incidents, suspected illegal or irregular activities, and any violations of compact, internal controls, or departmental policies.
• Ensure observations are performed in a professional and timely manner.
• Ensure immediate actions are taken on any incident that is life-threatening or illegal.
• Perform surveillance assignments, reviews, and reports, as directed.
• Learn and recognize non-compliance with the Yavapai-Apache Nation and State of Arizona Gaming Compact, all CCCH Internal Controls, and departmental policies and procedures.
• Perform other duties, as assigned.

Qualifications
QUALIFICATIONS (Indicate if Qualification is Required or Preferred):
Opportunities for Internships, Apprenticeships, and Coordinated Work Study programs may be available in lieu of formal education and work experience requirements for this position for enrolled members of the Yavapai-Apache Nation.

• Required Education: HS DIPLOMA Preferred Education: N/A
• Work Experience:
• One (1) year of experience in general surveillance, casino surveillance, law enforcement, or other work experience requiring close observation of people required.
• Experience working in a Tribal gaming enterprise, preferred.
• Experience working in loss prevention, preferred.
• Knowledge, Skills, and Abilities: The following are required:
• Good communication skills (verbal/written) to provide information, prepare brief but detailed descriptions/timelines of activities
• Ability to maintain professional composure under stress and deescalate tense situations
• Ability to evaluate circumstances and render sound decisions under stressful or tight deadlines
• Experience working with a variety of hardware and software
• Possess complete auditory acuity and have full color spectrum visual capabilities
• Ability to read, comprehend, and utilize complex policies, procedures, and instruction manuals to successfully perform job assignments
• Professional Licenses & Certifications Requirements:
• Must be 18+ years old and be available for all shifts, including weekends and holidays.
• Must be eligible to work in the U.S. and pass a drug test and background check for an AZ Gaming License.
• Must adhere to all Cliff Castle Casino Hotel policies and procedures.
• Must be committed to providing exceptional guest service through a welcoming, friendly, and professional environment. Aim to exceed guest expectations with attentive, personalized service and prompt responses and resolution.