Surveillance Manager

Mark Twain Casino; Quincy (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Mark Twain Casino is seeking a Surveillance Security professional to safeguard guests, employees, and assets. The role requires expertise in CCTV operations, incident reporting, and adherence to gaming regulations.

Strong interpersonal communication and a polished appearance are essential. The position focuses on maintaining safe casino operations, monitoring sensitive areas, and providing accurate documentation.

Qualifications

• Requires high school diploma or equivalent.
• Experience in casino surveillance preferred.
• Proficient with Microsoft Office and basic computer skills.

Responsibilities

• Ensure safety and security of guests and employees.
• Protect company property and assets.
• Perform surveillance duties for casino and property.
• Supervise, schedule and train surveillance observers.
• Monitor CCTV for money drops and collections.
• Operate CCTV monitoring system.
• Responsible for casino floor game protection.
• Write complete and accurate reports.
• Adhere to policies and procedures.
• Carry out management requests.
• Maintain clean and safe work areas.
• Work in a safe and reasonable manner.
• Maintain proper uniform, appearance and grooming standards.

Skills

Interpersonal skills

Communication

English proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

SUMMARY

Responsible for the security and integrity of all games, and to protect the company’s assets.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Responsible for the safety and security of guests and employees.
2. Protect the company’s property and assets.
3. Perform all surveillance related duties for the casino and property.
4. Supervise, schedule and train surveillance observers.
5. Surveillance observation of sensitive areas.
6. Provide closed circuit television monitoring for all money drops and collections.
7. Operate the closed circuit television monitoring system.
8. Casino floor games protection.
9. Write complete and accurate reports.
10. Perform any reasonable request made by management.
11. Meet attendance requirements of the job and adhere to policy and procedure.
12. Keep work areas clean and free of safety hazards, debris and litter.
13. Perform all job functions in a safe and reasonable manner.
14. Maintain proper department uniform, appearance and grooming standards.

SUPERVISORY RESPONSIBILITIES

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.

EDUCATION and/or EXPERIENCE

High school diploma or equivalent required.Must possess strong interpersonal and communication skills. Previous casino surveillance experience required. Must have detailed knowledge of closed circuit television monitoring systems and operation as well as knowledge and understanding of laws and regulations relating to gaming and alcohol. Must present a well groomed professional appearance and attitude.Must be able to read, write, speak and understand English and have proficient writing, grammar and punctuation skills. Must be computer literate in a variety of computer programs. Must have a friendly, outgoing personality.

CERTIFICATES, LICENSES, REGISTRATIONS

LANGUAGE SKILLS

Must be able to effectively communicate in English.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

COMPUTER SKILLS

Must have Microsoft Office experience and basic computer skills.