Surveillance Lead Officer

Desert Diamond Casino Sahuarita; Sahuarita (AZ); On-site; USD 30,000 - 39,000; Full time

Job summary

Desert Diamond Casino Sahuarita is seeking a Surveillance Lead Officer to supervise the surveillance staff on assigned shifts. Under the Surveillance Supervisor, you will protect casino assets, guests and team members, and you must understand all casino departments including table games, slots, cage and soft count.

This role requires keen observation, strong communication, and the ability to detect cheating, theft, and advantage play techniques.

Qualifications

• High School Diploma or GED; surveillance experience advantageous.
• Knowledge of investigative procedures and surveillance practices.
• Experience with gaming regulations and incident reporting.

Responsibilities

• Supervise surveillance staff and assist with hiring, scheduling, and disciplinary actions.
• Ensure adherence to TOGE policies, regulatory requirements, and internal procedures.
• Monitor all surveillance equipment and review video logs and incident reports.
• Train new Surveillance Officers and participate in investigations as needed.
• Maintain professional communication with staff and management; support department budgets and planning.

Skills

Investigative procedures

Policies & procedures

Casino game knowledge

Cheating detection

Surveillance equipment operation

English communication

Problem solving

Instruction interpretation

Reporting & analysis

Office software

Stress management

Education

High school diploma

Casino surveillance experience

Supervisory experience preferred

Tools

Word

Excel

Access

PowerPoint

Job description

Position Summary

Under direct supervision of the Surveillance Supervisor, the Surveillance Lead Officer assists with supervising and overseeing the surveillance staff on assigned shifts. Protects the assets of the Casino property, guests and team members. Must possess excellent knowledge of all casino departments, including table games, slots, cage and soft count. Must possess excellent observational and communication skills. Must be able to identify and detect internal and external cheating, theft and advantage play techniques.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

• Applies fair and consistent supervision.
• Assists in hiring, termination, and disciplinary actions of team members.
• Plans and administers work schedules and assignments for direct reports.
• Assist with the planning and budget preparation for the department.
• Monitors the performance of direct reports, ensuring adherence to all TOGE and departmental policies and procedures.
• Functions in the capacity of a Surveillance Officer as a working Lead Officer.
• Ensures all team members are complying with regulations, ordinance, MICS, gaming compact, policies and procedures.
• Ensures all Surveillance equipment is functioning properly throughout his/her respective shift.
• Ensures that all video logs and reports are completed by Surveillance Officers.
• Prepares incident reports, productivity reports, observations reports, trouble reports, and investigation summaries.
• Assists in any internal or external investigations conducted by the Tohono O’odham Gaming Office or authorized Law Enforcement Agency.
• Ensures all gaming irregularities are reported to the Tohono O’odham Gaming Office.
• Responsible for training new Surveillance Officers.
• Monitors and records all guest activity on video camera at table games and slot machines.
• Monitors and records all other areas by video camera.
• Monitors all alarm equipment in the Video Surveillance room.
• Monitors cash handling.
• Responsible for conducting all required duties related to the DVR Digital System.
• Completes performance evaluations of Surveillance Officers.
• Maintains a good communication with team members and maintains a positive and professional work environment.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as required.

Education And Experience

High School Diploma or GED required plus one year of recent casino surveillance experience, - supervisory experience preferred but not required or equivalent combination of education and experience. Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license; and to include the following:

Knowledge, Abilities, Skills, And Certifications

• Knowledge of investigative procedures and techniques.
• Knowledge of Policies and Procedures.
• Knowledge of all in house casino games.
• Knowledge of cheating, theft and fraud detection.
• Knowledge of supervisory techniques.
• Ability to operate surveillance equipment.
• Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public.
• Ability to solve practical problems and deal with a variety of concrete variables in situation where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to analyze information and write reports.
• Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).
• Ability to work in a stressful fast paced environment.

Physical Demands

While performing the duties of this job, the team member regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stand; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 25 pounds.

Work Environment

Work is generally performed in an office and Casino setting with exposure to second-hand smoke and a high noise level. Days, evenings, a graveyard, holidays and/or weekend work is required. Extended hours and irregular shifts may also be required. The Surveillance Department has a “No Transfer Policy” which prohibits surveillance team members from transferring to any Tohono O’odham Gaming Enterprise (TOGE) money handling position. Surveillance team members who resign or are involuntarily terminated are ineligible to be rehired into a TOGE money handling position for a minimum of one year, unless approved by the Surveillance Director.

Source: Hospitality Online