Surveillance Lead Officer

Desert Diamond Casino West Valley; Glendale (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Desert Diamond Casino West Valley is seeking a Surveillance Supervisor to oversee the surveillance team, protect assets, and identify cheating or irregular activity. The role requires strong observational and communication skills, plus knowledge of casino departments and regulatory requirements.

The successful candidate will train new officers, monitor all video activity, and ensure all reports and logs are completed accurately. Evening and weekend shifts may be required.

Qualifications

• High school diploma or GED with 1 year of recent casino surveillance experience.
• Must be 18+ years old and pass pre-employment drug/alcohol screen, background investigation, and obtain gaming license.
• Supervisory experience preferred.
• Ability to operate surveillance equipment and analyze information.

Responsibilities

• Supervise surveillance staff on assigned shifts with fair and consistent leadership.
• Assist in hiring, termination, and disciplinary actions of team members.
• Plan and administer work schedules and assignments for direct reports.
• Assist with planning and budget for the department.
• Monitor performance and ensure compliance with TOGE and departmental policies.
• Act as Surveillance Lead Officer as needed.
• Ensure all personnel comply with regulations, policies, and procedures.
• Ensure surveillance equipment functions properly during shifts.
• Maintain video logs and prepare incident, productivity, and investigation reports.
• Report gaming irregularities to the Tohono O’odham Gaming Office.
• Assist in internal or external investigations as needed.
• Train new Surveillance Officers.
• Monitor guest activity at video and slot machines and other areas by camera.
• Oversee DVR system duties and related tasks.
• Complete performance evaluations for Surveillance Officers.
• Maintain professional communication and teamwork.
• Perform other duties as required.

Skills

Investigative procedures

Supervisory skills

Video surveillance equipment

Report writing

English communication

Problem solving

MS Office

Education

High school diploma or GED

Tools

Surveillance system DVR

Job description

Position Summary

Under direct supervision of the Surveillance Supervisor, assists with supervising and overseeing the surveillance staff on assigned shifts. Protects the assets of the casino property, guests and team members. Must possess excellent knowledge of all casino departments, including table games, slots, cage and soft count. Must possess excellent observational and communication skills. Must be able to identify and detect internal and external cheating, theft and advantage play techniques.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

• Applies fair and consistent supervision.
• Assists in hiring, termination, and disciplinary actions of team members.
• Plans and administers work schedules and assignments for direct reports.
• Assist with the planning and budget preparation for the department.
• Monitors the performance of direct reports, ensuring adherence to all TOGE and departmental policies and procedures.
• Functions in the capacity of a Surveillance Officer as a working Lead Officer.
• Ensures all team members are complying with regulations, ordinance, MICS, gaming compact, policies and procedures.
• Ensures all Surveillance equipment is functioning properly throughout respective shift.
• Ensures that all video logs and reports are completed by Surveillance Officers.
• Prepares incident reports, productivity reports, observations reports, trouble reports, and investigation summaries.
• Ensures all gaming irregularities are reported to the Tohono O’odham Gaming Office.
• Assists in any internal or external investigations conducted by the Tohono O’odham Gaming Office or authorized Law Enforcement Agency.
• Responsible for training new Surveillance Officers.
• Monitors and records all guest activity at video and slot machines.
• Monitors and records all other areas by video camera.
• Monitors all alarm equipment in the Video Surveillance room.
• Monitors cash handling.
• Responsible for conducting all required duties related to the DVR Digital System.
• Completes performance evaluations of Surveillance Officers.
• Maintains a good communication with team members and maintains a positive and professional work environment.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as required.

Minimum Qualifications

Education And Experience

High School Diploma or GED plus (one) 1 year of recent casino surveillance experience. Supervisory experience preferred. Must be 18 years of age or older. No felony, theft, or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license; and to include the following:

Knowledge, Abilities, Skills, And Certifications

• Knowledge of investigative procedures and techniques.
• Knowledge of Policies and Procedures.
• Knowledge of all in house casino games.
• Knowledge of cheating, theft and fraud detection.
• Knowledge of supervisory techniques.
• Ability to operate surveillance equipment.
• Ability to communicate effectively in the English language, both verbally and in writing with team members and guests.
• Ability to solve practical problems and deal with a variety of concrete variables in situation where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to analyze information and write reports.
• Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).
• Ability to work in a stressful fast-paced environment.

Physical Demands

While performing the duties of this job, the team member regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stand; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 25 pounds.

Work Environment

Work is generally performed in an office and casino setting with exposure to second-hand smoke and a high noise level. Evenings, graveyards, holidays and/or weekend work is required. Extended hours and irregular shifts may also be required. The Surveillance Department has a “No Transfer Policy” which prohibits surveillance team members from transferring to any Tohono O’odham Gaming Enterprise (TOGE) money handling position. Surveillance team members who resign or are involuntarily terminated are ineligible to be rehired into a TOGE money handling position for a minimum of one year, unless approved by the Surveillance Director.

Source: Hospitality Online