Surveillance Lead Officer

Hrapply; Glendale (AZ); Sur place; USD 52 000 - 78 000; Plein temps

Résumé du poste

Tohono O’odham Gaming Enterprise (TOGE) seeks a Surveillance Supervisor to oversee the surveillance staff on assigned shifts, protect casino assets, guests and team members, and ensure compliance with all regulations. The role requires excellent observational and communication skills and the ability to identify cheating, theft and advantage play techniques.

Under direct supervision, you will hire and train staff, plan schedules, monitor performance, and prepare incident and investigation

Qualifications

• High School Diploma or GED plus 1 year of casino surveillance experience.
• Supervisory experience preferred.

Responsabilités

• Applies fair and consistent supervision.
• Assists in hiring, termination, and disciplinary actions of team members.
• Plans and administers work schedules and assignments for direct reports.
• Monitors and records all guest activity at video and slot machines.
• Ensures Surveillance equipment is functioning properly throughout shift.
• Prepares incident reports and investigation summaries.
• Trains new Surveillance Officers.

Connaissances

Observational skills

English communication

Supervisory experience

Regulatory compliance

Investigative procedures

Formation

High School Diploma or GED, plus 1 year surveillance experience

Outils

Windows OS

Word

Excel

Access

PowerPoint

Description du poste

Under direct supervision of the Surveillance Supervisor, assists with supervising and overseeing the surveillance staff on assigned shifts. Protects the assets of the casino property, guests and team members. Must possess excellent knowledge of all casino departments, including table games, slots, cage and soft count. Must possess excellent observational and communication skills. Must be able to identify and detect internal and external cheating, theft and advantage play techniques.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

• Applies fair and consistent supervision.
• Assists in hiring, termination, and disciplinary actions of team members.
• Plans and administers work schedules and assignments for direct reports.
• Assist with the planning and budget preparation for the department.
• Monitors the performance of direct reports, ensuring adherence to all TOGE and departmental policies and procedures.
• Functions in the capacity of a Surveillance Officer as a working Lead Officer.
• Ensures all team members are complying with regulations, ordinance, MICS, gaming compact, policies and procedures.
• Ensures all Surveillance equipment is functioning properly throughout respective shift.
• Ensures that all video logs and reports are completed by Surveillance Officers.
• Prepares incident reports, productivity reports, observations reports, trouble reports, and investigation summaries.
• Ensures all gaming irregularities are reported to the Tohono O’odham Gaming Office.
• Assists in any internal or external investigations conducted by the Tohono O’odham Gaming Office or authorized Law Enforcement Agency.
• Responsible for training new Surveillance Officers.
• Monitors and records all guest activity at video and slot machines.
• Monitors and records all other areas by video camera.
• Monitors all alarm equipment in the Video Surveillance room.
• Monitors cash handling.
• Responsible for conducting all required duties related to the DVR Digital System.
• Completes performance evaluations of Surveillance Officers.
• Maintains a good communication with team members and maintains a positive and professional work environment.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as required.

Job Requirements:

Minimum Qualifications:

Education and Experience

High School Diploma or GED plus (one) 1 year of recent casino surveillance experience. Supervisory experience preferred. Must be 18 years of age or older. No felony, theft, or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license; and to include the following:

Knowledge, Abilities, Skills, and Certifications

• Knowledge of investigative procedures and techniques.
• Knowledge of Policies and Procedures.
• Knowledge of all in house casino games.
• Knowledge of cheating, theft and fraud detection.
• Knowledge of supervisory techniques.
• Ability to operate surveillance equipment.
• Ability to communicate effectively in the English language, both verbally and in writing with team members and guests.
• Ability to solve practical problems and deal with a variety of concrete variables in situation where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to analyze information and write reports.
• Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).
• Ability to work in a stressful fast-paced environment.

Physical Demands

While performing the duties of this job, the team member regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stand; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 25 pounds.

Work Environment

Work is generally performed in an office and casino setting with exposure to second-hand smoke and a high noise level. Evenings, graveyards, holidays and/or weekend work is required. Extended hours and irregular shifts may also be required. The Surveillance Department has a "No Transfer Policy" which prohibits surveillance team members from transferring to any Tohono O’odham Gaming Enterprise (TOGE) money handling position. Surveillance team members who resign or are involuntarily terminated are ineligible to be rehired into a TOGE money handling position for a minimum of one year, unless approved by the Surveillance Director.