Surveillance Lead: Gaming Floor Security & Investigations

Churchill Downs; Owensboro (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

Churchill Downs Incorporated is seeking a Lead Surveillance Operator to manage daily surveillance operations in Owensboro’s gaming environment. The role combines leadership, technology, and investigative skills to guide surveillance staff and ensure regulatory compliance.

The position requires experience in a gaming surveillance setting, strong analytical abilities, and the ability to perform under pressure while maintaining confidentiality and integrity of operations.

Qualifications

• Must be at least 21 years of age.
• High school diploma or GED required.
• Minimum of 2 years of surveillance experience in a gaming environment.
• Prior lead or supervisory experience preferred.
• Valid driver’s license required.
• Ability to obtain and maintain a Kentucky gaming/racing license.

Responsibilities

• Monitor surveillance systems to detect suspicious activity, policy violations, or regulatory non-compliance.
• Lead Surveillance Operators and provide direction, coaching, and support during assigned shifts.
• Oversee real-time monitoring of the gaming floor, back-of-house areas, cage, vault, count room, and restricted-access locations.
• Ensure daily surveillance logs, reports, and documentation are completed accurately and reviewed timely.
• Assist with investigations by gathering evidence, reviewing video footage, and reporting findings to leadership and regulators as required.
• Review recorded surveillance footage upon request from management, Security, HR, or regulatory agencies.
• Ensure Operators adhere to SOPs, internal controls, and gaming regulations.
• Communicate with department leaders and regulatory representatives as necessary.
• Maintain confidentiality and security of all surveillance operations and records.
• Lead by example and contribute to a collaborative Surveillance team.
• Perform additional duties as assigned.

Skills

Surveillance operations

Leadership

Observational skills

Communication

Decision making

Education

High school diploma or GED

Tools

Surveillance systems

Microsoft Word

Microsoft Excel

Incident management systems

Job description

Churchill Downs Incorporated is seeking a Lead Surveillance Operator to manage daily surveillance operations in Owensboro’s gaming environment. The role combines leadership, technology, and investigative skills to guide surveillance staff and ensure regulatory compliance.

The position requires experience in a gaming surveillance setting, strong analytical abilities, and the ability to perform under pressure while maintaining confidentiality and integrity of operations.