Surveillance Investigator I: Protect Guests & Assets

Arizona Charlie’s Decatur and Boulder; Decatur (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Arizona Charlie’s Decatur and Boulder is seeking a Surveillance Investigator to protect guests, staff, and assets across casino and non-gaming areas. You will monitor for unusual or illegal activity, document findings, and report to authorities when required.

You will also assist in training trainees, ensuring compliance with gaming laws and internal controls, and maintaining our guest-service standards with timely, accurate actions.

Qualifications

• High School Diploma or equivalent required.
• Experience in gaming surveillance or related field preferred.
• Proficient with Microsoft Office (Outlook, Excel, Word) and collaboration tools.

Responsibilities

• Provide courteous guest service in line with company culture.
• Use surveillance equipment to identify and document illegal or unusual activity across casino and back-of-house areas.
• Report all illegal or suspicious activities to authorities promptly.
• Assist in training Surveillance Investigator trainees.
• Ensure compliance with gaming laws and internal controls, Title 31, and applicable regulations.
• Maintain timely, accurate communications with guests and team members.
• Perform other duties as assigned.

Skills

Guest service

Surveillance equipment

Attention to detail

Communication

Teamwork

English proficiency

MS Office

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Arizona Charlie’s Decatur and Boulder is seeking a Surveillance Investigator to protect guests, staff, and assets across casino and non-gaming areas. You will monitor for unusual or illegal activity, document findings, and report to authorities when required.

You will also assist in training trainees, ensuring compliance with gaming laws and internal controls, and maintaining our guest-service standards with timely, accurate actions.