Surveillance Assistant Manager - 32413

Winstar; Oklahoma; Hybrid; USD 50,000 - 70,000; Full time

Job summary

WinStar World Casino and Resort is seeking a full-time Surveillance Assistant Manager to join the Surveillance Group 2 team at the WinStar World Casino and Resort. You will oversee daily operations, manage staff, and ensure adherence to internal standards across facilities.

Responsibilities include budgeting, staffing forecasts, improving surveillance coverage, and maintaining top-tier customer service while complying with all policies and regulations.

Qualifications

• High school diploma or equivalent required.
• Strong numerical literacy and proficiency with Office tools.
• Ability to read and follow policies and procedures.

Responsibilities

• Oversees day-to-day Surveillance Department operations and staff.
• Maintains safety standards and adherence to internal procedures.
• Forecasts staffing needs and manages budgets across properties.
• Provides guidance to team and supports management on security improvements.
• Ensures high level of customer service to internal and external customers.

Skills

Basic mathematics

Microsoft Office

Education

High School, GED or Equivalent

Job description

Posted 10 days ago | Apply before October 17, 2026

Description

We are currently looking for aFull Time Surveillance Assistant Managerto join our WinStar Surveillance Group 2 team located at the WinStar World Casino and Resort working.

Summary:Oversees the day to day operations of the Surveillance Department including employee management and internal standards and procedures are at adherence at all times at a facility level.

Responsibilities

• Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
• Completes all training and development requirements and participates in continuing education opportunities
• Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
• Maintains a clean, organized work area and ensures a safe environment
• Maintains and promotes professionalism
• Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• Adheres to Chickasaw Nation dress code standards
• Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
• Supervises multiple properties’ surveillance staff and budgets
• Advises management of opportunities to enhance protection at a facility level through cost saving measures, efficiency of camera locations, and areas of increased Surveillance coverage
• Manages overall employee development and job performance for the Surveillance department through effective communication with Surveillance staff
• Forecasts future staffing needs based on the needs of the business
• Guides Surveillance staff during employee relation issues and direction of the departmental goals
• Manages assigned budgets - preparation, forecasts, expense management, approvals, reporting, etc.
• Communicates internal and external factors that may impact budgeting goals to facility management and loss prevention division based on observation of trends with staff and facility traffic
• Maintains department tracking and reporting
• Reports equipment malfunctions of the CCTV system to the management team and Loss Prevention division
• Manages time spent between multiple properties
• Performs all other duties as assigned

Competencies

Essential:

• Able to follow instructions, both written and oral
• Able to adhere to all scheduling and attendance requirements
• Good driving record and be insurable by the Chickasaw Nation
• Honesty, truthfulness, reliability, accountability
• Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
• Extensive knowledge of internal controls (MICs, TICs), etc.
• Proven knowledge of casino fraudulent crimes, how to detect crimes, how to prepare court-admissible evidence of such crimes, and how to teach the aforementioned items to departmental employees
• Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management

Skills

Essential:

• Possesses and utilizes basic mathematics skills
• Excellent Microsoft Office skills

Experience

Essential:

• 4 years directly related experience with supervisory

Education

Essential:

• High School, GED or Equivalent

Nonessential:

• Bachelors Degree in directly related field

Credentials

Essential:

• Pass gaming background check
• Gaming license or permit as required by assigned position
• CN Core Leadership Level 2
• Standard Driver's License

Training

• It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.

Mission, Vision & Core Values

Mission:

• To enhance the overall quality of life of the Chickasaw people.

Vision:

• To be a nation of successful and united people with a strong cultural identity.

Core Values:

• The Chickasaw People
• Cultural Identity
• Servant Leadership
• Selflessness
• Can Do Attitude
• Perseverance
• Stewardship
• Trust and Respect
• Loyalty
• Honesty and Integrity
• Teamwork