Surgical Scheduling Specialist — Flexible Hours

Cooper University Health Care; Mount Laurel Township (NJ); On-site; USD 42,000 - 64,000; Full time

Job summary

Cooper University Health Care in New Jersey is seeking a Surgical Scheduler to support GI outpatient and related services. The role involves coordinating appointments, communicating with patients and clinical staff, and ensuring efficient scheduling for procedures.

A High School Diploma is required, with 2-3 years in medical or office settings and strong organizational skills, accuracy in transcription, and the ability to handle stressful situations with professionalism.

Qualifications

• 2-3 years in medical or office setting.
• Typing 35-45 WPM and medical transcription experience.

Responsibilities

• Proficient in-patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CUH.
• Surgical scheduler duties involve scheduling for hospital outpatient-based services, changing, and canceling appointments, to include other administrative duties as assigned.
• Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs.
• Support the checkout office, scheduling patients for procedures after office visits.
• Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed.
• Answer incoming calls, direct calls to the correct party, checking voicemails, and returning missed for scheduling requests.
• Responsible for the integrity of pre-registration to include accurate health care coverage(s).
• Escalate operational, provider, or patient complaints along with other critical matters to leadership.
• Knowledge of medical insurance and billing processes.
• Must work well in stressful situations and display a high degree of efficiency at all times.
• Strong emphasis on customer service. Other duties as assigned by manager.

Skills

Typing 35-45 WPM

Medical office experience

Education

High School Diploma

Job description

Cooper University Health Care in New Jersey is seeking a Surgical Scheduler to support GI outpatient and related services. The role involves coordinating appointments, communicating with patients and clinical staff, and ensuring efficient scheduling for procedures.

A High School Diploma is required, with 2-3 years in medical or office settings and strong organizational skills, accuracy in transcription, and the ability to handle stressful situations with professionalism.