Surgical Scheduler - Radiation Oncology - Center City Full-Time Days

Thomas Jefferson University & Jefferson Health; Philadelphia (Philadelphia County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a Surgical Scheduler to enhance the patient experience by efficiently scheduling surgeries and procedures. This role emphasizes the importance of courteous interaction with patients and staff, ensuring all necessary pre-operative instructions and insurance information are handled with care. The ideal candidate will thrive in a fast-paced environment, demonstrating exceptional multitasking abilities while adhering to compliance standards. Join a team dedicated to providing a positive experience for all patients and visitors.

Qualifications

• Customer service experience preferred in a healthcare setting.
• Ability to process and interpret data efficiently.

Responsibilities

• Schedule inpatient/outpatient procedures and surgeries professionally.
• Ensure all necessary patient insurance approvals are in place.

Skills

Customer Service

Data Processing

Multitasking

Education

High School Diploma or equivalent

Job description

Job Details

The Surgical Scheduler enhances the patient/customer experience by courteously and professionally scheduling inpatient/outpatient procedures and/or surgeries. The Surgical Scheduler supports the delivery of the Jefferson Experience by emphasizing prompt and courteous treatment of all patients.

Essential Responsibilities:

1. Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
2. Collects and reviews patient insurance information, including obtaining prior authorizations (inpatient and outpatient) and referral information, ensuring all necessary approvals are in place prior to the scheduled surgical procedure.
3. Completes pre-procedure phone calls and confirms appointment times with patients via telephone.
4. Provides patients with all necessary pre-operative instructions.
5. Adheres to HIPAA privacy and security requirements, ensuring compliance with all applicable federal, state, and local regulatory standards.
6. Performs other duties as requested or assigned.

Job Description:

• HS Diploma or equivalent required.
• Customer service and/or patient-facing healthcare experience preferred.
• Willingness to provide and support a positive Jefferson Experience for all patients and visitors.
• Ability to process and interpret data.
• Ability to multitask while managing a time-sensitive workload.

Work Shift: Day shift (United States of America)

Worker Sub Type: Regular

Primary Location Address: 111 S 11th Street, Philadelphia, Pennsylvania, United States of America