OR Support Secretary

Lifespan; Providence (RI); On-site; USD 29,053 - 30,362; Full time

Job summary

Lifespan in Providence, RI is seeking a Coordinator for patient flow in the Operating Room (OR). The role includes communicating with physicians, OR staff, and managing same-day OR bookings. Candidates should have a high school diploma and exceptional customer service skills. The work environment can be stressful, and the position works Wednesday through Sunday from 6:30 AM to 2:30 PM.

This opportunity comes with a pay range of $21.09–$22.04 and supports a work culture emphasizing compassion, accountability, respect, and excellence.

Qualifications

• Interpersonal skills to effectively interface with physicians and OR personnel.
• High degree of customer service skills required.
• Knowledge of basic medical terminology to understand OR procedures.
• Proficient computer skills to enter and access information.
• One to three months of job-related experience required.

Responsibilities

• Answers telephone and uses proper identification.
• Takes and relays messages for physicians and OR personnel.
• Reviews the surgery schedule and notifies nursing units.
• Coordinates the assignment of OR cases to the rooms.
• Maintains records of all cases processed.

Skills

Interpersonal skills

Customer service skills

Basic medical terminology

Proficient computer skills

Education

High School Diploma or equivalent

Job description

Summary

Under general supervision, but according to established policies and procedures, coordinates the flow of patients, providers and OR (Operating Room) personnel through the ORs. Provides communication services to physicians and OR personnel, taking and relaying messages. Books same‑day OR cases via electronic booking or typed booking slip. Works with the OR Charge RN and or designee at the Davol OR desk and performs related duties as assigned.

Brown University Health employees are expected to successfully role‑model the organization’s values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core success factors which tell us how we work together and how we get things done: Instill Trust and Value Differences; Patient and Community Focus and Collaborate.

Responsibilities

• Answers telephone and uses appropriate telephone techniques and proper identification.
• Takes and relays messages for physicians and OR personnel, provides paging services to residents and physicians, and otherwise serves as a communication contact for the OR (i.e., receiving updated laboratory reports, calling of X‑rays and the like).
• Reviews the surgery schedule and notifies the nursing unit of the patient and surgery time.
• Notifies the physician and support medical team of the surgery time. Dispatches orderlies to transport the patient from the nursing unit to the OR.
• Coordinates the assignment of OR cases to the rooms, notifying OR personnel of changes in the surgery schedule, delays, and the like.
• Notifies appropriate nursing personnel of changes in the OR schedule, as well as support departments such as anesthesia, perfusion and the like.
• Contacts physicians’ offices to inform them of assigned surgery times.
• Coordinates the transportation of patients from the OR to recovery areas by notifying orderlies to transport patients and by verifying that appropriate transportation vehicles are available.
• Maintains records of all cases processed and assists in generating activity statistics, assists in updating patient profiles and performs other duties as assigned.
• Orders and stocks necessary paperwork and office supplies in all perioperative clerical areas.
• Orders and stocks dietary goods in all perioperative areas.
• Performs other duties as assigned.

Minimum Qualifications

• High School Diploma or equivalent.
• The interpersonal skills necessary to interface effectively with physicians, OR personnel and others.
• A high degree of customer service skills is required.
• A knowledge of basic medical terminology in order to be familiar with OR procedures, laboratory tests, etc.
• Proficient computer skills.
• The ability to learn department software in order to enter and access information.
• One to three months of job‑related experience (including orientation) is required.

Work Environment and Physical Requirements

Work is occasionally performed under stressful conditions.

Supervisory Responsibility

None.

Pay Range

$21.09–$22.04

EEO Statement

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

Rhode Island Hospital - 593 Eddy Street, Providence, Rhode Island 02903

Work Type

Wednesday‑Sunday 630a–230p

Work Shift

Variable

Driving Required

No

Union

International Brotherhood Teamsters