Surgical Scheduler

Together Women's Health, LLC; Rochester (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health care plan

Retirement plan with company match

Life insurance

Paid time off

Job summary

Together Women’s Health (TWH) in Rochester Hills, MI is hiring a full-time Surgical Coordinator to schedule surgeries and manage patient flow. You will be responsible for coordinating pre- and post-operative steps, ensuring medical clearances, and maintaining accurate scheduling in the EMR.

Strong customer service, organizational skills, and discretion are essential. Reporting to the Practice Manager, you’ll handle phone and email inquiries, collect fees, and ensure timely communications with

Qualifications

• High school diploma or equivalent.
• Knowledge of customer service principles and practices.
• Proficient in computers and practice management tech including electronic recordkeeping.
• Knowledge of multi-line phone system.
• Demonstrated initiative and strong organizational skills.
• Exceptional interpersonal communication skills with a positive tone.
• Ability to work independently on assigned tasks and accept direction.
• Discretion handling confidential information.
• Strong interpersonal and communication skills; ability to interact with the public.
• Strong organizational skills; ability to manage multiple patient interactions simultaneously.

Responsibilities

• Answer phones and emails about surgical times, appointments, and instructions.
• Assist patients with forms and collect fees such as co-pays and co-insurance.
• Ensure medical clearance and pre-surgical testing when needed.
• Enter scheduling notes in the EMR and maintain records.
• Prepare patient bills and submit to insurers.
• Schedule appointments and surgeries and send reminders.
• Ensure proper preparation for surgeries and maintain surgical inventory.
• Understand procedures to maintain an accurate surgical schedule.
• Provide pre- and post-operative instructions to patients.
• Maintain confidentiality of patient and company information.
• Perform other duties as assigned.

Skills

Customer service

Organization

Interpersonal communication

Independence

Discretion

Multitasking

Confidentiality

Phone etiquette

Education

High school diploma

Tools

Multi-line phone system

Practice management software

Electronic medical records

Job description

Overview

COMING SOON — NEW LOCATION OPENINGAnticipated Training Start: Mid-DecemberNew Location Opening: JanuaryWe’re currently accepting applications for an upcoming position at our new location opening in January. Selected candidates are expected to begin training in mid-December in preparation for the new location’s opening.We’re sharing this opportunity early to begin connecting with qualified candidates and build our team ahead of opening day.Please review the full job posting below for position details, qualifications, and application information.

Women First Rochester Hills, a practice partner of Together Women’s Health (TWH) has an immediate opportunity for a full-time Surgical Coordinator to join our team!

Reporting directly to the Practice Manager, the Surgical Coordinator will be responsible for utilizing clinical knowledge to schedule appropriate procedures/surgeries per provider’s orders.

The Surgical Coordinator must schedule office-based procedures consistent with the patient’s diagnosis and procedure request. They must be able to respond to both written and oral correspondence regarding scheduling changes/cancellations in a timely, accurate manner. In this role, the individual must be organized, and be able to manage a demanding workload with accuracy, while maintain the utmost level of customer service.

Responsibilities

• Answering telephones and emails as well as common questions about surgical times, appointments, and instructions
• Assist patients in filling out forms and collect fees such as co-pays, co-insurance, and any other monies due
• Ensures patients have proper medical clearance and pre-surgical testing as needed
• Enters notes/special instructions needed for scheduling in the electronic medical record
• Preparing patients' bills and sending them to the specific insurance company
• Scheduling patients' appointments and surgeries, sending reminders to patients, and scheduling emergency and add-on surgeries
• Ensuring adequate preparation for surgeries by scheduling the necessary equipment and procedure rooms and maintaining the surgical inventory
• Understanding surgical procedures, such as the necessary time a surgery takes and the medical staff necessary, to properly maintain a surgical schedule
• Providing patients with pre- and post-operative instructions
• Managing surgical documents, gathering, and inputting patients' information, and entering post-surgery data into patients' records
• Ensuring all surgical cases are scheduled in a timely manner in accordance with the Physician or Surgeon's directions
• Maintains confidentiality of patient and company related business
• Other duties as assigned

Qualifications

• A high school diploma or equivalent
• Knowledge of customer service principles and practices
• Proficient in computers and relevant software applications and practice management technology including electronic recordkeeping is preferred
• Knowledge of multi-line phone system
• Demonstrated initiative and strong organizational skills
• Exceptional interpersonal communication skills with a positive tone
• Ability to work independently on assigned tasks as well as to accept direction on given assignments
• Deals with confidential information and/or issues using discretion and judgementProven achiever, not afraid of ambitious goal setting and high expectations
• Strong interpersonal and communication skills; experience in effectively communicating with the public
• Strong organizational skills; must be able to manage and prioritize multiple workstreams and patient interactions simultaneously

Why Together Women’s Health (TWH)?

Because we do things a bit differently here. We’re a rapidly growing network of Obstetrics and Gynecology practices, and while it’s important to know what we are, it’s more important to know what drives us - our mission is to improve the lives of our healthcare partners and their patients. Our actions speak louder than those words. We invest in our talented teams and our connection to our core values last longer than a quick glance through the employee handbook - we live them every day! TWH is a place where careers thrive for those who believe the right team can achieve anything.

What’s in it for you?

As a full-time team member, you will have access to a range of benefits to include: Health Care Plan (medical, dental & vision), Retirement Plan with a generous company match, Life Insurance, Paid Time Off (because we work hard and play hard), Short-Term (at no cost to you) and Long-Term Disability...not to mention a team of smart, passionate and friendly people.

Together Women’s Health (TWH) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees