Surgical Scheduler

Luminis Health; Annapolis (MD); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Retirement Plan with employer match

Paid Time Off

Tuition Assistance Benefits

Employee Referral Bonus Program

Paid Holidays, Disability, and Life/AD

Job summary

Luminis Health in Annapolis, MD is seeking a Scheduling Coordinator to manage surgical and procedural patient scheduling with a 98% accuracy target. The role emphasizes professional communication with physicians, staff, and colleagues to deliver excellent customer service.

Duties include creating and scheduling patients in the Scheduling module, printing daily and weekend OR calendars, answering calls with a proper greeting, handling emails, and rearranging cases across HP OR, ESP OR, Endoscopy,

Qualifications

• High School Diploma or equivalent.
• Two years of related work experience with knowledge of medical terminology and anatomy.

Responsibilities

• Communicates professionally with physicians, physicians’ office staff and co-workers providing excellent customer service skills and works collaboratively with a variety of individuals.
• Create and schedule patients for surgical /procedural procedures in the Scheduling module; print daily and weekend OR schedules as needed.
• Answers all incoming phone calls with proper greeting 100% of the time; monitor voicemail and return messages promptly.
• Responds to department emails as assigned in department rotation.
• Rearranges cases upon request of physicians or physicians’ staff and/or charge nurse across HP OR, ESP OR, Endoscopy, IR and Cardiac Cath lab.

Skills

Customer service

Professional communication

Phone etiquette

Education

High School Diploma

Tools

Scheduling software

Job description

Position Objective:

Overall responsibility for scheduling surgical/procedural patients’ surgical/procedural procedures achieving 98% accuracy rate.

Essential Job Duties:

1. Communicates professionally with physicians, physicians’ office staff and co-workers providing excellent customer service skills and works collaboratively with a variety of individuals.
2. Create and schedule patients for surgical /procedural procedures in the appropriate Scheduling module. As needed prints daily OR schedule for the following day as well as weekend schedule.
3. Answers all incoming phone calls with proper greeting 100% of the time. Continuously checks department and individual voicemail throughout the day returning phone messages promptly.
4. Responds to department emails as assigned in department rotation.
5. Rearranges cases upon request of physicians or physicians’ staff and/charge nurse of HP OR, ESP OR, Endoscopy, Interventional Radiology and Cardiac Cath lab.

Educational/Experience Requirements:

• High School Diploma or equivalent
• Two years of related work experience with knowledge of medical terminology and anatomy is required

Required License/Certifications:

• None

Working Conditions, Equipment, Physical Demands:

There is a reasonable expectation that employees in this position will not be exposed to blood-borne pathogens.

Physical Demands -

The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.

Pay Range

$19—$24.93 USD

Luminis Health Benefits Overview:

• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs and more
• *Benefit offerings based on employment status