Surgical Practice Support Assistant

Bayhealth Medical Center Inc.; Milford (DE); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Paid Time Off

Health insurance

Educational reimbursement

On-site child care

Job summary

Bayhealth Medical Center in Delaware is seeking a full-time Medical Office Assistant to provide surgical scheduling, registration, and front-office support in a busy outpatient practice. You will coordinate pre‑op and post‑op appointments, manage authorizations, and help maintain medical records with strict confidentiality.

You’ll use Epic and Outlook to support physicians and staff, respond to patient inquiries, and assist with billing and reimbursement processes.

Qualifications

• Requires High School diploma or GED and Basic Life Support.
• Minimum 3 years experience in surgical/procedure scheduling and medical office assistance.
• Experience with EMR, provider schedules and compliance documentation is required.

Responsibilities

• Schedule surgeries and pre/post operative appointments for providers.
• Manage physician schedules in Outlook and Epic; communicate changes to the team.
• Handle patient registrations, authorizations, referrals and medical records with confidentiality.
• Provide front-office and medical assistant support to maintain daily operations.
• Submit insurance and disability forms and verify treatment with providers as needed.

Skills

Customer service

Scheduling

Office administration

Education

High School Diploma or GED

Tools

Epic

Outlook Calendar

EMR

Job description

If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk?

Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, as well as stand‑alone Emergency Department in Smyrna and a hybrid Emergency Department and Urgent Care in Milton. We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore. Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!

Bayhealth Medical Center offers a competitive salary and comprehensive benefits package (for eligible positions) including:

• Generous Paid Time Off and Paid Holidays
• Matching 401(k)/403(b) Plans
• Excellent Health, Dental, and Vision
• Disability and Life Insurance options
• On Site Child Care
• Educational Reimbursement
• Health Care and Dependent Care Flex Spending Accounts
• Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!

Location: Cardiology Consultants

Status:

Full Time 80 Hours

Shift:

Days

SALARY RANGE:

19.66 - 29.49 HOURLY

General Summary:

Provide support services to physicians, non-physician providers and Practice Manager. Perform duties including procedure scheduling, registration, appointment scheduling, authorizations, administrative medical assistant duties, front office support (i.e. check‑in, check‑out, medical records), and other duties necessary for the efficient day‑to‑day operation of an outpatient physician office practice. Act as a training/professional development resource for other medical assistants and front office assistants.

Responsibilities:

• Surgery scheduling for providers a) Meet with patients; schedule pre‑op and post‑op appointments. b) Schedule cases and equipment with OR/Interventional Lab/Endo Suite; order special equipment from purchasing; notify equipment reps of cases and equipment needed. c) Schedule cases per each provider's preference; making sure all authorizations are requested, received and provided to the hospital; schedule add‑on cases as needed when providers are on call. d) Provide appropriate procedure and diagnosis codes for surgery schedulers at BHKC or BHSC. e) Maintains a system to ensure that all post‑surgery patients are seen in a timely manner.
• Provides administrative support for physician(s) and practice manager. a) Maintains physician’s daily/weekly schedule in Outlook Calendar and Epic for office hours, meetings and surgical procedures. b) Monitors Epic in basket messages and e‑mail daily to revise physician schedules and enter upcoming procedures/appointments. c) Communicates surgical schedule changes to Office Supervisor and/or Practice Manager, follows established guidelines to carry out requested changes. Opens and distributes physician mail and/or faxes. Responds to medical records requests and routine correspondence following established procedures not requiring physician review. d) Complete insurance and disability forms and verify treatment with provider as requested.
• Registration and scheduling duties a) Handle incoming phone calls, faxes, electronic messages or other requests for patient appointments. b) Pre‑register patients, obtaining all required demographics and insurance information. c) Schedule appointments with appropriate providers according to established guidelines and physician preferences. d) Obtain authorizations and/or referrals for office consultations and follow up visits as required by insurance payers. e) Obtain necessary medical records and imaging reports; scan into medical record. f) Maintain patient medical records, treating records as legal documents requiring proper documentation and strict confidentiality g) Maintain efficient filing/scanning process for all medical records. h) Maintain files in a manner that complies with business, medical, and Joint Commission licenses/registrations.
• Provide front‑office administrative support and/or medical assistant support as needed to maintain the efficient day‑to‑day operation of the physician office.
• All other duties as assigned within the scope and range of job responsibilities

Required Education, Credential(s) and Experience:

• Education: High School Diploma or GED
• Credential(s): Basic Life Support
• Experience: Required: 3 years of experience with surgical/procedure scheduling. 3 years of Medical Office Assistant experience; including patient scheduling, medical billing and reimbursement. 3 years of medical administrative assistant experience; including maintenance of EMR, provider schedules, and compliance documentation. Customer Service experience. Preferred: 5 years clerical experience in a medical office setting; including experience with health insurance protocol and ICD-10 coding. 5 years of experience with surgical/procedure scheduling. 5 years of Medical Office Assistant experience; including patient scheduling, medical billing and reimbursement. 5 years of medical administrative assistant experience; including maintenance of EMR, provider schedules, and compliant documentation.

Preferred Education, Credential(s) and Experience:

• Education: Associate Degree Associate Degree Secretarial Science Office Technology
• Credential(s):
• Experience: