Surgery Support Assistant

Bayhealth; Dover (DE); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Paid Time Off

Health/Dental/Vision

401(k) Plan

On Site Child Care

Educational Reimbursement

Job summary

Bayhealth Medical Center in Dover, DE is seeking a full-time Medical Office Assistant to support physicians, supervisors, and office managers. The role involves scheduling surgeries, managing registrations, authorizations, medical records, and front-office duties to ensure efficient outpatient operations.

The position requires at least 3 years of surgical scheduling experience and strong familiarity with EMR (Epic), Outlook calendars, and insurance documentation.

Qualifications

• High School Diploma or GED required.
• Three (3) years of surgical/procedure scheduling experience.
• Three years of medical office/administrative assistant experience.

Responsibilities

• Schedule surgeries and patient procedures; coordinate with OR, lab, and purchasing.
• Maintain physician schedules in Outlook and Epic; adjust for changes.
• Handle patient pre-registration, insurance info, authorizations, and records.
• Provide front-office support and assist medical staff as needed.
• Maintain patient records as per confidentiality policies.
• Other duties within scope of office operations.

Skills

Surgery scheduling

Outlook Calendar

Epic (EMR)

Medical records management

Communication & coordination

Education

High School Diploma or GED

Basic Life Support

Medical Assistant (CMA)

Tools

Outlook Calendar

Epic

EMR

ICD-10 coding

Job description

If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk?

Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, a s well as stand -alone Emergency Department in Smyrna and a hybrid E mergency Department and Urgent Care in Milton . We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore . Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!

Bayhealth Medical Center offers a competitive salary and comprehensive benefits package (for eligible positions) including:

• Generous Paid Time Off and Paid Holidays
• Matching 401(k)/403(b) Plans
• Excellent Health, Dental, and Vision
• Disability and Life Insurance options
• On Site Child Care
• Educational Reimbursement
• Health Care and Dependent Care Flex Spending Accounts
• Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!

Location: 665 BAY ROAD,SUITE B

Status: Full Time 80 Hours

Shift: Days

SALARY RANGE: 19.66 - 29.49 HOURLY

General Summary:

Provide support services to physicians, non-physician clinicians and Office Supervisor and/or Practice Manager. Perform duties including procedure scheduling, registration, appointment scheduling, authorizations, medical assistant duties, front office support (i.e. check-in, check-out, medical records), and other duties necessary for the efficient day-to-day operation of an outpatient physician office practice. Act as a training/professional development resource for other medical assistants and front office assistants.

Responsibilities:

1. 1. Surgery scheduling for clinicians: a) Meet with patients and schedule pre-op and post-op appointments. b) Schedule cases and equipment with OR/Lab/Suite; order special equipment from purchasing and notify equipment reps of cases and equipment needed. c) Schedule cases in accordance with each clinician’s preference making sure all authorizations are requested, received, and provided to the hospital; schedule add-on cases as needed when clinicians are on call. d) Provide appropriate procedure and diagnosis codes to appropriate surgery schedulers. e) Maintains a system to ensure that all post-surgery patients are seen in a timely manner.
   
2. 2. Provides administrative support for physician(s), practice manager, and/or office supervisor: a) Maintains physician’s daily/weekly schedule in Outlook Calendar and Epic for office hours, meetings and surgical procedures. b) Monitors Epic in basket messages and e-mail daily to revise physician schedules and enter upcoming procedures/appointments. c) Communicates surgical schedule changes to Office Supervisor and/or Practice Manager, follows established guidelines to carry out requested changes. Opens and distributes physician mail and/or faxes. Responds to medical records requests and routine correspondence following established procedures not requiring physician review. d) Complete insurance and disability forms and verify treatment with clinician as requested. e) Provide research and administrative support for special projects.
   
3. 3. May be responsible for office administrative duties as follows: a) Handle incoming phone calls, faxes, electronic messages or other requests for patient appointments. b) Pre-register patients, obtaining all required demographics and insurance information. c) Schedule appointments with appropriate clinicians according to established guidelines and physician preferences. d) Obtain authorizations and/or referrals for office consultations and follow up visits as required by insurance payers. e) Obtain necessary medical records and imaging reports; scan into medical record. f) Maintain patient medical records, treating records as legal documents requiring proper documentation and strict confidentiality g) Maintain efficient filing/scanning process for all medical records. h) Maintain files in a manner that complies with business, medical, and Joint Commission licenses/registrations.
   
4. 4. May perform medical assistant duties as follows a) Assist physician in obtaining patient history, vital signs, and performing simple office procedures; apply dressings, suture/staple removal, room patients, act as chaperone for female patients, check in/out when needed. b) Cleans and sterilizes or properly disposes of equipment/supplies following procedures. Cleans clinical areas following defined Infection Prevention procedures and protocols. c) Maintains efficient patient flow during office hours notifying patients, clinicians, and practice managers of any delays or unusual circumstances. d) Answer and triage phone calls from patients, chart prep, and order testing as requested by clinician. e) Review lab/test results for pre-op patients, notifying clinicians of abnormalities that may delay patient care. Confirms that all scanned documents include proper patient identifiers. f) Accurately maintains patient record, treating as a legal document. Follow guidelines that comply with business, medical, and Joint Commission licenses/registrations. g) Follows Bayhealth policies regarding release of information.
   
5. 5. Provide front-office administrative support and/or medical assistant support as needed to maintain the efficient day-to-day operation of the physician office.
   
6. 6. All other duties as assigned within the scope and range of job responsibilities.

Required Education, Credential(s) and Experience:

• Education: High School Diploma or GED
• Credential(s): Basic Life Support; If Medical Assistant
• Experience:Required:Three (3) years of experience with surgical/procedure scheduling. 3 years of Medical Office Assistant or similar experience; including patient scheduling, medical billing and reimbursement; If CMA clinical support experience including patient history, vital signs, and basic office procedures. 3 years of medical administrative assistant experience; including maintenance of EMR, provider schedules, and compliance documentation.
  Preferred: Five (5) or more years of experience with surgical/procedure scheduling; including experience with health insurance protocol and ICD-10 coding. Clinical support experience including patient history, vital signs, and basic office procedures. 5 or more years of medical administrative assistant experience; including maintenance of EMR, provider schedules, and compliant documentation.

Preferred Education, Credential(s) and Experience:

• Education: Certificate Program
  Associate Degree
  Associate Degree
  Medical Assistant
  Secretarial Science
  Office Technology
  
• Credential(s): Certified Medical Assistant
  
• Experience:

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