Surgical Coordinator - Dr. Alex Anatone

Hospital for Special Surgery; New York (NY); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Hospital for Special Surgery in New York, NY, is seeking staff to support patient services, scheduling, and billing in a fast-paced clinical environment. The role emphasizes teamwork, clear communication, and exceptional patient care.

Candidates should be comfortable with Epic and hospital policies, ensuring accurate, timely coordination of appointments and procedures across departments. Regular full-time employment with competitive pay and benefits is offered, reflecting the hospital's

Qualifications

• Demonstrates team leadership and professional communication in a healthcare setting.
• Keeps a performance mindset with critical thinking to identify and resolve work challenges.
• Communicates clearly, professionally, and respectfully with patients and staff.
• Collaborates across departments to meet patient needs and hospital goals.
• Emphasizes empowerment and engagement; accepts stretch assignments when needed.

Responsibilities

• Answers phones and greets patients with professionalism and empathy.
• Schedules and coordinates appointments, tests, and surgeries with attention to provider instructions.
• Manages check-out, billing, and documentation to ensure accurate patient records.
• Documents care and communications in patient charts; scans records per hospital guidelines.
• Uses the Epic system and other tools to support scheduling and patient flow.

Skills

Team leadership

Communication skills

Empowerment

Collaboration

Attention to detail

Tools

EPIC

Job description

How you move is why we're here. Now more than ever.

Get back to what you need and love to do. The possibilities are endless.

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.

If this describes you then let's talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Regular Full time

Compensation Range

The base pay scale for this position is $27.47 - $41.90. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What you will be doing

Behavioral & Leadership Competencies: Team Members (Provided & Standardized by HR)

Performance Mindset : Demonstrates critical thinking to identify challenges impacting work and recommends solutions. Takes measurable action to change, learn, and grow.

Communication : Communicates in a clear and organized manner that achieves desired results. Speaks and writes professionally and respectfully. Listens actively and empathetically.

Collaboration : Understands how one's work connects and intersects with other team member's work and HSS' goals. Actively works with others and engages in dialogue when differences exist. Is open to receiving feedback.

Empowerment : Shares ideas and points of view. Volunteers to take on stretch assignments and/or additional responsibilities identified by and/or with manager.

Engagement: Cares about the mission of HSS. Is an active participant in meetings and interactions with colleagues and/or patients. Demonstrates a desire to learn and grow. Understands how behavior and attitude impact the broader team and acts in a way that supports the culture and team's engagement.

Adherence to HSS Policies : Respects and holds self and/or others accountable to following HSS Policies and Code of Conduct. (Examples: Time and Attendance, Professionalism, Safety, Privacy, and a commitment to providing or supporting service excellence to patients.)

Position Competencies

Patient Service & Communication Skills: Answers phones and greets patients courteously, clearly, and efficiently . Demonstrates a professional demeanor, empathy, discretion , and respect in all patient interactions. Ensures timely internal/external communication via phone, email, or in-person regarding appointments, instructions, and follow-ups. Handles patient concerns calmly , and a ppropriately escalation(s) concerns to administrative manager or clinical staff when necessary.

Scheduling & Coordination: Schedules new, follow-up, and post-op visits, as well as ancillary tests, accurately and on time. Books surgeries in EPIC and surgical calendar, allowing sufficient time for authorizations and pre-surgical requirements. Pays extensive attent ion to detail when entering surge ry in Epic based on the provider's instruction and patient's chart. Coordinates referral processes with accuracy and urgency. Confirms appointments via phone , email or Epic with accuracy and completeness. Provides clear instructions to patients regarding procedures, preparation, and follow-up. Notifies all necessary departments and services of schedule changes promptly.

Billing/Chart Documentation: Manages check-out processes accurately , facilitating time of service payments from patients , including copayment and outstanding balance collections (as needed) . Obtai ns authorizations and/or follows up with appropriate teams on the status through completion, as needed. E nsur es all information is collected from patients , including required medical documentation (clearances, test results) is complete and filed before surgery to ensure timely billing. Processes admitting orders and pre-surgical screening forms accurately.

Uses appropriate written communication when documenting in patient charts, and interacting with physician and other clinical teams. Accurately scans patient records per hospital guidelines .

Technical , Systems & Job Proficiency: Proficient in the use of electronic med