Operations Associate

Hospital for Special Surgery; New York (NY); On-site; USD 74,000 - 112,000; Full time

Job summary

Hospital for Special Surgery in New York is seeking an experienced healthcare operations professional to lead outpatient and business operations. You will manage staffing, budgets, and cross-functional initiatives to improve patient care and operational efficiency.

You will collaborate with clinicians, administrators, and IT teams, leveraging Kronos for attendance, Epic for reporting, and Tableau for insights.

Qualifications

• Bachelor's degree in Healthcare Administration, Business, or related field.
• Minimum five years of experience in healthcare operations, consulting, physician practice management, and/or healthcare IT.
• Epic experience required; certification preferred.
• Proficiency in Microsoft Excel, Tableau, and EPIC reporting tools for data analysis and process optimization.
• Strong communication and collaboration skills with stakeholders.

Responsibilities

• Represent ambulatory operations in multi-disciplinary groups, contributing to strategic planning initiatives.
• Oversee timekeeping and attendance tracking for clinical staff using Kronos, generating reports on trends.
• Process purchase orders and invoices for medical and office supplies, ensuring timely procurement and tracking.
• Perform staffing analyses and justify new positions; prepare documentation for requisitions.
• Track compliance with performance appraisals and training requirements.
• Assist in development and monitoring of annual enterprise operational budgets.
• Manage projects from planning through completion; ensure milestones and deliverables.
• Utilize Excel, EPIC reports, and Tableau to analyze data and support decision-making.
• Collaborate with admins, clinicians, and IT to implement process improvements and system upgrades.

Skills

Project management

Communication

Leadership

Data analysis

Education

Bachelor's degree in Healthcare Administration, Business, or related field

Master's degree preferred

Tools

Epic

Microsoft Excel

Tableau

EPIC reporting tools

Kronos

Job description

How you move is why we're here. Now more than ever.

Get back to what you need and love to do. The possibilities are endless...

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.

If this describes you then let's talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Regular Full time

Work Shift

SHIFT

9 AM - 5 PM

Compensation Range

The base pay scale for this position is $73,500.00 - $112,250.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What you will be doing

Outpatient Operations

• Represent ambulatory operations in multi-disciplinary working groups, contributing to strategic planning initiatives such as clinic expansion, facility renovations, and construction-related adjustments.
• Identify opportunities for improvement using operational reports, patient satisfaction surveys, physician experience surveys, and employee engagement data, initiating workplans to address gaps.

Business Operations

• Oversee timekeeping and attendance tracking for clinical staff using Kronos, generating reports on lateness, attendance trends, and punch audits to support workforce management.
• Process purchase orders (POs) and invoices for medical and office supplies, ensuring timely procurement and accurate financial tracking.
• Perform routine and ad hoc staffing analyses, supporting leadership in justifying new positions; prepare and submit documentation for new position justifications, position requisitions, and personnel change forms (PCFs) in alignment with workforce planning needs.
• Track and ensure departmental compliance with mandatory performance appraisals, annual competencies, and training requirements.
• Assist in the development, review, and monitoring of the annual enterprise operational and capital budget, working with leadership and finance teams to align financial planning with departmental goals.
• Support leadership in business planning for new programs and service moves for operational readiness

Project Management & Process Improvement

• Responsible for managing projects and initiatives from planning through completion, ensuring timelines, deliverables, and objectives are met
• Track progress, coordinate cross-functional stakeholders, identify barriers, and proactively address issues to maintain momentum and ensure successful execution.
• Support leadership in the execution of improvement initiatives, leveraging data and workflow analysis to enhance clinical efficiency, patient care delivery, and operational effectiveness.
• Work cross-functionally with administrators, clinicians, and IT teams to implement process improvements and support system upgrades, including EPIC optimizations and reporting enhancements.
• Utilize Microsoft Excel, EPIC reports, and Tableau to analyze data and generate operational insights, supporting decision-making and performance evaluation.
• Participate in change management efforts, ensuring smooth transitions for policy updates, technology implementations, and workflow modifications within outpatient nursing.
• Capture and translate meeting discussions into clear action items, ensuring follow-up with stakeholders and adherence to project deadlines.
• Assist with Data validation and running reports

Qualifications & Skills

• Education: Bachelor's degree required (Healthcare Administration, Business, or related field preferred). Master's preferred.
• Experience: Minimum five (5) years of experience in healthcare operations, consulting, physician practice management, and/or healthcare IT.
• Technology & Systems Knowledge: Epic experience required; certification preferred.
• Proficiency in Microsoft Excel, Tableau, and EPIC reporting tools for data analysis and process optimization.
• Project Management: Experience in leading or supporting process improvement initiatives
• Communication & Collaboration: Outstanding oral, written, and presentation skills, with the ability to communicat