Surgical Coordinator

Weill Cornell Medicine; New York (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

Weill Cornell Medicine in New York City seeks a Surgical Coordinator to manage the coordination and scheduling of surgeries and post-operative appointments. Under supervision, you will help optimize the daily surgical schedule and ensure smooth patient flow through pre-operative to post-operative steps.

You will liaise between surgeons, OR scheduling teams, and patients, handle pre-certifications and insurance communications, prepare medical charts, and support back-office tasks to ensure timely

Qualifications

• Approximately 2+ years of experience in a patient-facing clinical setting.
• Knowledge of CPT, ICD-9, and ICD-10 coding.
• Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance.
• Knowledge of medical terminology.

Responsibilities

• Coordinate and schedule surgeries and post-operative appointments.
• Monitor surgical schedules and physician availability to manage release times.
• Serve as liaison between surgeon, OR scheduling team, and patients.
• Handle pre-certification, pre-authorization, and insurance communications.
• Prepare patient medical charts and scan documents in the PMS.
• Coordinate and schedule surgical teams, equipment, and materials.
• Provide status updates to surgeons and management; suggest workflow improvements.

Skills

Patient-facing experience

Scheduling coordination

Medical terminology

Insurance pre-authorization knowledge

Education

High School Diploma

Tools

EPIC

eMR (EPIC-Care)

Job description

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*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Position Summary

Under supervision, is responsible for the coordination and scheduling of surgeries and post-operative appointments The Surgical Coordinator also assists in the efficient and effective utilization of the daily surgery schedule and facilitates the flow of surgical patients

Job Responsibilities

• Responsible for monitoring surgical schedules and physician availability to manage release time accordingly and in advance.
• If applicable, provides front desk and check-out coverage as needed.
• Functions as liaison between surgeon, operating room (OR) scheduling team, and surgical patients.
• Conducts all surgical pre-determination, authorization, pre-certification and related appeals. Transmits all correspondence to insurance companies for medical necessity inquires. Manages processes and documentation to ensure no surgical scheduling delays.
• Communicates detailed information and answer patients' questions regarding surgery preparation instructions and arrival/departure instructions relative to procedure.
• Prepares the patient’s medical chart with all necessary surgical paperwork. Scans patient documents in the practice management system.
• Coordinates and schedules surgeries, post-operative appointments and other related tests as ordered by the provider. Coordinates arrangements for surgical assistants, special equipment and surgical materials and establishes the order of surgical patients.
• Ensures surgeons are well informed on the status of their cases.
• Provides feedback to management on process improvements or opportunities for utilization enhancement and patient flow efficiency.
• Trains support staff for back-up responsibilities.
• Assists physicians with administrative tasks related to patient communication and care, including phone calls, messaging, mailing, faxing and scanning documents.
• Verifies patient insurance eligibility and obtains necessary pre-authorization numbers, if required, prior to appointment date. Facilitates the communication and collection of any fees due from patient.

Education

• High School Diploma

Experience

Approximately 2 or more years of experience in a patient-facing clinical setting

Knowledge, Skills and Abilities

• Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care).
• Knowledge of CPT, ICD-9, and ICD-10 coding.
• Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance.
• Knowledge of medical terminology.

Licenses and Certifications

Working Conditions/Physical Demands

Standard office work

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