Surgical Coordinator

Weill Cornell Medicine - Qatar; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Weill Cornell Medicine - Qatar is seeking a Surgical Coordinator to oversee the coordination and scheduling of surgeries and post-operative appointments. You will help optimize daily surgery utilization and ensure smooth patient flow through the OR and post-care processes.

The role requires 2+ years in a patient-facing clinical setting, with familiarity in EPIC or EMR systems, CPT/ICD coding, and insurance pre-authorization tasks.

Qualifications

• 2+ years of experience in a patient-facing clinical setting.
• Familiarity with EPIC or EMR systems preferred.
• Knowledge of CPT, ICD-9 and ICD-10 coding.

Responsibilities

• Monitor surgical schedules and physician availability to manage release times in advance.
• Provide front desk and check-out coverage as needed.
• Act as liaison between surgeon, OR scheduling team, and surgical patients.
• Handle pre-determination, authorization and pre-certification; communicate with insurers.
• Inform patients about surgery preparation and arrival/departure instructions.
• Prepare patient medical charts and scan documents in the practice management system.
• Schedule surgeries, post-operative appointments and related tests; arrange for assistants and equipment.
• Keep surgeons informed about case status; coordinate priorities.
• Provide management with feedback for process improvements and patient flow efficiency.
• Train staff for back-up responsibilities.
• Assist physicians with patient communication and care-related administrative tasks.
• Verify insurance eligibility and obtain pre-authorization; collect any due fees.

Skills

EPIC scheduling

EMR systems

Medical terminology

Insurance knowledge

Education

High School Diploma

Tools

EPIC

eMR

Job description

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*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Position Summary

Under supervision, is responsible for the coordination and scheduling of surgeries and post-operative appointments The Surgical Coordinator also assists in the efficient and effective utilization of the daily surgery schedule and facilitates the flow of surgical patients

Job Responsibilities

• Responsible for monitoring surgical schedules and physician availability to manage release time accordingly and in advance.
• If applicable, provides front desk and check-out coverage as needed.
• Functions as liaison between surgeon, operating room (OR) scheduling team, and surgical patients.
• Conducts all surgical pre-determination, authorization, pre-certification and related appeals. Transmits all correspondence to insurance companies for medical necessity inquires. Manages processes and documentation to ensure no surgical scheduling delays.
• Communicates detailed information and answer patients' questions regarding surgery preparation instructions and arrival/departure instructions relative to procedure.
• Prepares the patient’s medical chart with all necessary surgical paperwork. Scans patient documents in the practice management system.
• Coordinates and schedules surgeries, post-operative appointments and other related tests as ordered by the provider. Coordinates arrangements for surgical assistants, special equipment and surgical materials and establishes the order of surgical patients.
• Ensures surgeons are well informed on the status of their cases.
• Provides feedback to management on process improvements or opportunities for utilization enhancement and patient flow efficiency.
• Trains support staff for back-up responsibilities.
• Assists physicians with administrative tasks related to patient communication and care, including phone calls, messaging, mailing, faxing and scanning documents.
• Verifies patient insurance eligibility and obtains necessary pre-authorization numbers, if required, prior to appointment date. Facilitates the communication and collection of any fees due from patient.

Education

• High School Diploma

Experience

Approximately 2 or more years of experience in a patient-facing clinical setting

Knowledge, Skills and Abilities

• Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care).
• Knowledge of CPT, ICD-9, and ICD-10 coding.
• Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance.
• Knowledge of medical terminology.

Working Conditions/Physical Demands

Standard office work

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