Senior Patient Coordinator

Weill Cornell Medicine - Qatar; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Weill Cornell Medicine - Qatar seeks an administrative professional to support patient care operations. This role involves responsibilities such as patient registration, appointment scheduling, and managing insurance verifications, requiring about two years of healthcare experience.

The ideal candidate should possess a High School Diploma and relevant knowledge of medical coding and electronic scheduling systems like EPIC. We welcome candidates with diverse backgrounds motivated to provide excellent service.

Qualifications

• Approximately 2 years of work experience in a healthcare setting, preferably with a strong customer service background.
• Previous experience in computerized appointment scheduling or electronic medical records.
• Knowledge of third-party reimbursement systems.

Responsibilities

• Assists with front-end revenue cycle processes including patient check-in and payment collection.
• Registers patients and verifies insurance eligibility prior to appointments.
• Schedules and confirms appointments for patients.

Skills

Customer service skills

Knowledge of CPT, ICD-9, ICD-10 coding

Experience with EPIC system

Education

High School Diploma

Tools

EPIC

Electronic Medical Record (eMR)

Job description

Position Summary

Under direct supervision, provides administrative and secretarial support related to coordinating patient care within the clinical practice.

Job Responsibilities

• Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in/check-out of patients and collection/reconciliation of time-of-service payments,as applicable. May also discuss patient’s responsibility for payments
• Registers patients within the practice management system. Completes full registration for new patients and eligibility verification for all appointments/procedures. Resolves registration issues prior to patient appointment to ensure smooth check-in.
• Verifies patient insurance eligibility and obtains necessary pre-authorization numbers, if required, prior to appointment date. Facilitates the communication and collection of any fees due from patient.
• Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application. Monitors schedules for wait lists, re-schedules and cancellations.
• Distributes informational and specialty-specific educational brochures. Educates patients about the patient portal and encourages patient participation.
• Manages patient chart process to ensure that information is inputted and scanned properly.
• Assists in the training of new staff members in the practice’s standard of operations policies regarding patient care and billing related activities.
• Identifies areas of improvement for the front desk, schedule utilization and office flow.
• May assist with coordination of follow-up care including scheduling of laboratory/diagnostic tests and prescription requests.
• May assist with general administrative duties, including but not limited to sorting/distributing mail, maintaining physicians' clinical calendars, scheduling meetings and preparing agendas.
• May assist in maintaining waiting areas in a neat and tidy condition.

Education

• High School Diploma

Experience

Approximately 2 years or more years of work experience in a healthcare setting, preferably with a strong customer service background

Knowledge, Skills and Abilities

• Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care).
• Knowledge of CPT, ICD-9, and ICD-10 coding.
• Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance.

Licenses and Certifications

Working Conditions/Physical Demands

Standard office work

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