Surgical Coordinator

Epiphany Dermatology; Bellevue (WA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

Short-term disability

Vision and dental insurance

401k with company matching

HSA and FSA

Tuition assistance

Certification reimbursement

Job summary

Epiphany Dermatology, a rapidly expanding dermatology services company, is seeking a Surgical Coordinator to support surgical scheduling, verify insurance benefits, and maintain patient records with a patient-centered approach.

The role requires professional behavior, effective communication, and the ability to navigate insurance processes while collaborating with providers and the healthcare team to ensure timely care and a positive patient experience.

Qualifications

• Professional behavior and effective communication with others.
• Ability to verify patient insurance benefits and eligibility.
• Comfort with patient care competency and positive attitude.

Responsibilities

• Provide excellent customer service to patients, providers, and healthcare professionals in person, by phone, and in writing.
• Review insurance and prior authorization requirements; share medical information for reimbursement.
• Assist patients with health-care system obstacles (interpreters, transportation, prescriptions).
• Serve as a system navigator and point of contact for patients and families regarding approvals and questions.
• Manage incoming calls, emails, and referrals; ensure timely resolutions.
• Maintain medical records with timely input of documents and test results.
• Collaborate with the healthcare team to ensure smooth patient flow and throughput; address backlogs.
• Support time-sensitive tasks such as prescription refills and EMR messages.
• Participate in staff meetings and contribute improvement ideas.

Skills

Customer service

Communication

HIPAA compliance

Education

High School Diploma

Tools

EMR software

Job description

Are you looking for an incredible opportunity to join a dynamic, fast-growing dermatology services company?Epiphany Dermatology, headquartered in Austin, TX, is on a mission to improve access to dermatology services and provide exceptional patient care in underserved markets across the U.S.

We are looking for a service-oriented, motivated individual to join us as aSurgical Coordinatorto accomplish this mission.With ambitions to increase our reach over the next four to five years, our quickly expanding company has gone from a single site in 2015 to over 100 dermatological clinics nationwide.

Our employees are the key to our success and we’re proud to offer eligible employees great benefits (many at no cost!), perks like free skin care, generous time off plans, the opportunity for growth, and the chance to be part of a purpose-driven organization taking patient care to the next level.

We are excited to grow our team with individuals who are as passionate about our patients as we are and invest a lot of time and energy in our employees’ development because we believe being a part of the Epiphany team is a career opportunity—not just another job.

What we are looking for

Surgical Coordinators are instrumental in providing a variety of support functions critical to the scheduling of surgeries for specified providers and locations. This position requires professional behavior and communicating effectively with others. Must demonstrate competency in all skills related to the performance of patient care and in accordance with provider specifications and guidelines. The Surgical Coordinator maintains efficient surgical scheduling and is instrumental in verifying patient insurance benefits and eligibility. Auditing schedules to ensure eligibility is current and active and any required referrals and/or documentation are available in the patient record. The ideal candidate should be totally comfortable demonstrating competency in all skills related to patient care and it’s a real bonus if you can do this with a smile and positive attitude.

What you'll do

Provides excellent customer service to all customers/patients, referring providers and healthcare professionals, both in person, telephonically, and in writing.

Contact review organizations and insurance companies to ensure prior approval requirements are met. Present necessary medical information such as history, diagnosis and prognosis. Provide specific medical information to financial services to maximize reimbursement.

Assist patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance).

Be the system navigator and point of contact for patients and families, with patients and families having direct access for asking questions and raising concerns. May assume advocate role on the patient's behalf with the carrier to ensure approval of the necessary supplies/services for the patient in a timely manner.

Manages incoming phone calls, emails, messages and referrals to resolution in a timely fashion.

Maintains medical records with timely input of incoming scans, documents or test results.

Works with healthcare team to assure smooth and efficient patient flow and operations. Problem solves obstacles to through-put process to resolve undue backlogs and wait times. Reports and documents unresolved concerns.

Willingness to help where coverage is need, ensuring completing of assigned tasks, ensuring completing of time-sensitive delegated tasks, which includes, but not limited to, requests for prescription refills per protocols, patient letters and/or EMR messages.

Participate in staff meetings and provide constructive input for improvements and solutions.

Other duties as assigned.

It’ll help to have/be

Able to adjust personal availability according to volume changes and activity surges

The ability to adhere to a compliance program and HIPAA standards and policies

Able to receive and apply constructive input for performance improvement and growth.

Knowledge of insurance industry and strong computer skills highly desired.

Qualifications/Experience

High School Diploma required.

Two (2) years of experience as a medical receptionist highly preferred, preferable in a medical practice or ambulatory environment.

Work Environment and Physical Requirements

Medical office, procedure/exam room and laboratory environment may include exposure to communicable diseases, bloodborne pathogens, biohazards or toxic substances. Daily activities may include standing, walking, sitting, bending and lifting items up to 30 lbs.

We offer generous benefits including medical, life insurance, short-term disability coverage, mental health services, and more at no cost for eligible employees. In addition, we have great vision, dental, and supplemental insurance options. We also offer 401k with company matching, employee discounts, HSA and FSA, tuition assistance, certification reimbursement, and more!