Customer Service Specialist

Epiphany Dermatology; Newnan (GA); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

Short-term disability

401k

Job summary

Epiphany Dermatology in Newnan, GA is seeking a Customer Service Specialist to answer calls, greet patients, verify insurance, and schedule appointments. You will coordinate between patients and clinicians, manage registrations, and ensure accurate record-keeping in the EMR.

A friendly demeanor and strong communication are essential, with prior medical receptionist experience preferred. The role supports a growing national dermatology network with comprehensive benefits and opportunities for

Qualifications

• High School Diploma required.
• Minimum of 2 years of receptionist experience, preferably in a medical setting.
• Knowledge of health insurance processes is highly desirable.
• Bilingual in English and Spanish is preferred.

Responsibilities

• Answer phones promptly in a friendly, professional manner.
• Greet and register patients, manage wait times.
• Handle insurance verifications and referrals.
• Schedule appointments and manage cancellations/reschedules.
• Prepare for visits with reminders and documentation.
• Maintain and update patient records in the EMR.
• Coordinate between patients and clinical staff.
• Perform other duties as assigned.

Skills

Call center experience

Customer service

Bilingual English/Spanish

MS Office proficiency

EMR/PM system familiarity

Scheduling skills

Positive interpersonal skills

Excellent communication

Education

High School Diploma

Tools

EMR system

Scheduling software

Practice Management system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Specialist

Newnan, GA, US

13 days ago Requisition ID: 6260

Are you looking for an incredible opportunity to join a dynamic, fast-growing dermatology services company? Epiphany Dermatology , headquartered in Austin, TX, is on a mission to improve access to dermatology services and provide exceptional patient care in underserved markets across the U.S.

We are looking for a service-oriented, motivated individual to join us as a Customer Service Specialist to accomplish this mission . With ambitions to increase our reach over the next four to five years, our quickly expanding company has gone from a single site in 2015 to over 100 dermatological clinics nationwide.

Our employees are the key to our success and we're proud to offer eligible employees great benefits (many at no cost!), perks like free skin care, generous time off plans, the opportunity for growth, and the chance to be part of a purpose-driven organization taking patient care to the next level.

We are excited to grow our team with individuals who are as passionate about our patients as we are and invest a lot of time and energy in our employees' development because we believe being a part of the Epiphany team is a career opportunity- not just another job.

What we are looking for:

An individual who excels in a call center environment with a smile that can be felt over the phone! This position is crucial to ensure incoming calls are answered in a timely, pleasant, and professional manner. This individual will hold a central role in appointment scheduling, registration, insurance verifications, and communicating between the patient/family and clinical personnel, while always ensuring patient needs are appropriately met. Please be aware that great customer service skills are a must!

What you will be doing:

• Answer phones in a timely, positive, and welcoming manner.
• Greet, welcome, and register patients in a timely fashion, working to wait times.
• Manage incoming phone calls, emails, messages, verification of benefits, and referrals to completion.
• Prepare for upcoming visits such as review of next day activities, visit reminders, document preparations, form completion and chart flags.
• Perform appointing functions with accuracy and per patient or provider request, such as scheduling appointments, managing cancellations, re-schedules, visit cycles and wait lists.
• Identify patient’s age-specific and information or communication needs prior to visit.
• Maintain medical records with timely input of incoming scans, documents, or test results.
• Other duties as assigned.

It’ll help to have/be:

• Positive interpersonal skills and effective oral and written communication.
• Proficiency with Microsoft Office Suite.
• Ability to work with an Electronic Medical Record, Practice Management system, Scheduling system and other related E-Systems.

Qualifications/Experience:

• High School Diploma required.
• Minimum of 2 years of experience as a receptionist highly preferred, preferably in a medical practice or ambulatory environment.
• Knowledge of insurance industry and strong computer skills highly desired.
• Bilingual in English and Spanish (or other secondary language) preferred.

Work Environment and Physical Requirements:

Medical office, procedure/exam room and laboratory environment may include exposure to communicable diseases, bloodborne pathogens, biohazards or toxic substances. Daily activities may include standing, walking, sitting, bending and lifting items up to 30 lbs.

We offer generous benefits including medical, life insurance, short-term disability coverage, mental health services, and more at no cost for eligible employees. In addition, we have great vision, dental, and supplemental insurance options. We also offer 401k with company matching, employee discounts, HSA and FSA, tuition assistance, certification reimbursement, and more!