Surgical Concierge / Scheduler

Northwest Eye Surgeons; Anchorage (AK); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Plan with employer contribution

Company-Paid Life Insurance

Generous PTO/Holiday

Job summary

Mountain View Eye Center is seeking a surgical scheduler for our Mountain View location. You will greet patients, coordinate with the surgeon and staff, schedule ophthalmic surgeries at our ambulatory surgery center and local hospitals, explain payment options, and provide precise price estimations.

Ideal candidates have sales and customer service skills, proficiency with Microsoft Office, G-Suite, and EHR systems, and a teamwork mindset.

Qualifications

• Sales experience and ability to close deals with patients.
• Outstanding customer service skills for a positive patient experience.
• Proficient with Microsoft Office, G-Suite, and Windows environment.

Responsibilities

• Greet, introduce, and provide informational packets to patients interested in surgery.
• Serve as the primary point of contact for patients, ensuring clear communication with the surgeon and staff.
• Deliver comprehensive vision correction counsel and promote premium services.
• Promote, educate, and close sales on Vision Correction with eligible patients.
• Offer and review finance options with patients, including internal and 3rd party options such as Alphaeon or CareCredit.
• Explain payment protocol (when payment is due and forms of payment accepted).
• Communicate and push all relevant information to the surgery center, including any special equipment or supplies needed for surgery as indicated by the surgeon.
• Responsible for the verification of surgical authorizations before surgery in conjunction with the insurance coordinating team.
• Set appointments for pre-surgery testing and post‑op appointments.
• Other duties as assigned.

Skills

Sales skills

Customer service

Communication

EHR familiarity

Education

High School diploma

Tools

Microsoft Office

G-Suite

Job description

Job Type: Full-time

Description

Mountain View Eye Center is a progressive ophthalmic medical and surgical practice, and we are searching for a surgical scheduler for our Mountain View location. Our Company is nationally recognized, with vast clinical experience in a wide variety of eye surgical services, advanced technology, and proven results. Our Company is committed to diversity, equity, and inclusion and believes that success requires an environment where colleagues are respected and valued. This role involves counseling and promoting advanced vision correction options to all eligible patients and scheduling ophthalmic surgeries at our state-of-the-art ambulatory surgery center and local hospitals. You will inform patients about financial options, payments, and protocols and provide precise price estimations. Our goal is to create a first-class experience for our surgical candidate patients by promoting premium vision correction services.

Duties/Responsibilities

• Greet, introduce, and provide informational packets to all patients interested in surgery before they leave the clinic.
• Serve as the primary point of contact for patients, ensuring clear communication with the surgeon and staff.
• Deliver comprehensive vision correction counsel and promote premium services.
• Promote, educate, and close sales on Vision Correction with eligible patients.
• Offer and review finance options with patients, including internal and 3rd party options such as Alphaeon or CareCredit.
• Explain payment protocol (when payment is due and forms of payment accepted).
• Communicate and push all relevant information to the surgery center, including any special equipment or supplies needed for surgery as indicated by the surgeon.
• Responsible for the verification of surgical authorizations before surgery in conjunction with the insurance coordinating team.
• Set appointments for pre-surgery testing and post‑op appointments.
• Other duties as assigned.

Requirements

• Excellent Salesmanship and Closing Skills: Proven ability to effectively sell premium services and close deals with patients.
• Customer Service Excellence: Outstanding customer service skills, ensuring a positive patient experience.
• Proficient with Microsoft Office products, G‑Suite, and Windows environment.
• Team Player: Flexibility and willingness to assist in all areas, effectively working in a team environment.
• Demonstrates superior communication skills, both verbal and written, to convey ideas and information clearly.
• Competency using EPM / EHR.
• EHR Experience: Familiarity with Electronic Health Records (EHR) systems.

Education And Experience

• One year of medical reception experience preferred
• High School diploma or equivalent.
• Sales experience is a plus.

Benefits

• Competitive Salary $25- $35
• Medical, Dental, and Vision Insurance
• Robust Ancillary Benefits
• 401(k) Plan with employer contribution
• Company-Paid Life Insurance
• Generous PTO/Holiday
• EEO Statement

Salary Description

$25 - $35