Surgery Support Coordinator III-Dallas Sammons

Texas Oncology; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Texas Oncology in Dallas Sammons is seeking a Surgery Support Coordinator to manage internal surgery scheduling, pre-operative testing, and insurance pre-certification under physician directions. You will coordinate OR dates, anesthesia, and outside surgical representatives, and ensure clear patient communication.

The role requires strong organizational skills, knowledge of medical terminology, and proficiency with Microsoft Office; prior scheduling/authorization experience in a clinical setting

Qualifications

• High School diploma or equivalent required.
• Experience in surgical scheduling, insurance authorization, or related office work preferred.
• Proficiency in medical terminology and in using Microsoft Office applications.

Responsibilities

• Plan, implement, coordinate, evaluate and promote continuity of care.
• Coordinate, schedule, and authorize pre-operative clearance testing and imaging.
• Serve as a patient advocate and liaison among patient, payor, office and facility.
• Ensure surgical reports and related documents are filed in the chart and missing reports obtained.
• Prioritize tasks and manage multiple inputs from providers.

Skills

Surgical scheduling

Insurance authorization

Medical terminology

Communication skills

Microsoft Office

Education

High School diploma or equivalent

Associates or Bachelor's degree preferred

Tools

Outlook

Word

Excel

EMR systems

Job description

Overview

This is a full-time Monday-Friday 8am-5pm position with no weekends, call, or major holidays. This position will be either a level 1, 2 or 3 based on relevant candidate experience.

Job Overview

The US Oncology Network is looking for a Surgery Support Coordinator to join our team at Texas Oncology! This position will support the Dallas Sammons location. As a part of the US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas. Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis. The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.

What does the Surgery Support Coordinator do? (including but not limited to)

Under minimal supervision, dedicated to internal surgery scheduling from physician’s orders as directed by the physician. Close working relationship and good communication with physician a must. Reserve operating room date and time. Schedule anesthesia and surgical assistant and any outside surgical representatives and/or equipment necessary for procedure. Provide patient with pre-operative testing information ordered by physician. May be required to obtain any pre-operative testing results requested by physician and take appropriate actions as directed by Physician. Obtain necessary insurance authorization and pre-certification from insurance company with the proper Procedure (CPT) and Diagnosis codes (ICD-10). Communicate to the patient surgical information, all necessary prep the date/time/location of the appointment. May help orient, train and assign work of lower level employees. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Responsibilities

The essential duties and responsibilities:

• Plan, implement, coordinate, evaluate and promote the continuity of care consistent with established standards and practices.
• Review with patient, their medications and health history; may impact surgical clearance from other care providers.
  • Coordinate, schedule, and authorize pre-operative clearance testing and any diagnostic imaging, (e.g., CT, MRI, US, X-Ray).
  • Scan any surgery documents into EMR as applicable (e.g. signed surgery orders, consents, cardiac clearance, authorizations).
• Serve as a patient advocate and serves as a liaison between the patient, payor, office and facility to answer questions and escalated issues.
• Ensure reports (e.g., Pathology, OR, other) are captured in chart.
  • Surgical pathology reports are in chart.
  • All patients have returned to the office as ordered (including stent removals/exchanges).
  • Obtain missing Pathology reports.
  • Schedule any needed appointments not already scheduled, either self or via Physician clinic scheduler as appropriate.
• Sequence, prioritize, follow up, and multi-task, multiple provider inputs.

Qualifications

The ideal candidate for the Surgery Support Coordinator position will have the following background and experience:

Level 1

• High School diploma or equivalent required.
• Position requires 0-2 years of Surgical practice/office work experience including work in insurance authorization, insurance verification and/or scheduling with ability to explain patient responsibility in accordance with their benefits plan (as applicable).
• Knowledge of medical and surgical terminology required.
• Must have excellent communication skills, written and verbal, with ability to multitask.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, and Excel) required.

Level 2 (in Addition To Level 1 Requirements)

• At least three years of experience in a clinical or procedural scheduling environment, including insurance authorization, verification, and/or scheduling, with ability to explain patient responsibility in accordance with their benefits plan.

Level Sr (in addition to level 1 and 2 requirements)

• High School diploma or equivalent required, Associates or Bachelors Degree preferred.
• Position requires at least five years of surgical practice/office work experience including work in insurance authorization, insurance verification and/or scheduling with ability to explain patient responsibility in accordance with their benefits plan (as applicable).

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. There is a possible exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology/or surgery center environment.