Surgery Scheduling Specialist - Ear, Nose & Throat Clinic

Vanderbilt University Medical Center; Nashville (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Vanderbilt University Medical Center is seeking an organized coordinator to support the Otolaryngology team within Vanderbilt Bill Wilkerson Center. You will help schedule surgeries, coordinate with patients and surgeons, and ensure accurate documentation and insurance coordination.

This role emphasizes collaboration in a multidisciplinary ENT environment. Responsibilities include coordinating operating room schedules, assisting with appointment scheduling related to surgery, and ensuring timely

Qualifications

• Coordinate and schedule patient appointments, surgeries, and related visits using hospital systems.
• Verify patient eligibility and insurance coverage for procedures.
• Communicate effectively with patients, physicians, and operative teams.
• Maintain accurate and timely medical records and documentation.

Responsibilities

• Coordinate surgery schedules with patients, physicians, and operating rooms across locations.
• Assist in scheduling multi-panel and multi-surgeon cases.
• Obtain precertification or insurance approvals prior to procedures.
• Notify billing with necessary paperwork and ensure compliance.
• Monitor schedules to optimize resources and workflow.

Skills

Patient scheduling

Surgery scheduling

Patient documentation

Medical terminology

Job description

Discover Vanderbilt Health : With eight hospitals and over 180 clinics, we are the region's largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you'll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

Organization:

OTO Non-Clinical

Job Summary:

Coordinates with patients, physicians, and operating room to schedule surgeries with minimal guidance. Facilitates efficient workflow, supports appropriate use of technology, and fosters effective communication.

Position Hours

Monday - Friday Days

Department Summary

This role is part of Vanderbilt Bill Wilkerson Center's nationally recognized Otolaryngology team, providing advanced, comprehensive care for patients with a wide range of ear, nose, and throat (ENT) conditions. Working within a multidisciplinary environment, providers collaborate with expert specialists to deliver personalized treatment plans ranging from routine care to highly complex surgical interventions. The practice treats a broad spectrum of ENT disorders, including airway stenosis, allergies, congenital airway abnormalities, ear malformations, facial nerve disorders, facial paralysis, hearing loss, and sinus disorders, ensuring patients receive leading-edge care across all aspects of otolaryngology.

KEY RESPONSIBILITIES

• Coordinates surgery schedule with patient, physician, and operating room in support of surgery scheduling functions.
• Coordinates with other services to schedule multi-panel and multi-surgeon combination cases across all locations.
• May assist in scheduling all appointments related to surgery.
• Verifies patient eligibility and coverage for procedure and discusses potential financial obligations with patient.
• Identifies if a patient's coverage is in-network or out-of-network and directs the patient to proper resources if needed with assistance from the Lead/Manager.
• Obtains precertification or proper insurance approval prior to surgical procedures.
• Notifies and forwards paperwork for insurance certification to billing office and obtains additional paperwork if needed, for compliance.
• Monitors surgery schedule and ensures optimization of resources and workflow.
• Maintains quality in operations impacting patients and staff.
• May assist in training new and current employees.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES

• Patient Scheduling (Intermediate): The ability to coordinate and schedule patient appointments, surgeries, and other office visits with various computer systems in the hospital or clinic.
• Surgery Scheduling (Intermediate): The ability to coordinate and schedule surgeries within various computer systems in the hospital.
• Patient Documentation (Intermediate): The ability to receive and record patient information.
• Medical Terminology & Documentation (Intermediate): The ability to comprehend medical terminology and documentation in an office, or surgical setting

Core Accountabilities:

• Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.
• Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems.
• Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job.
• Team Interaction: Provides guidance to entry level co-workers.

Core Capabilities :

• Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.
• Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.
• Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.
• Delivering Excellent Services:
• Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.
• Solves Complex Problems: Seeks to understand issues, solves routi

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.