Patient Service Specialist - Endoscopy Clinic

Vanderbilt University Medical Center; Nashville (TN); On-site; USD 34,000 - 42,000; Full time

Job summary

Vanderbilt University Medical Center's Center for Interventional Endoscopy seeks an organized Associate Patient Service Specialist to support patient flow before, during, or after appointments. You will help coordinate registrations, scheduling, and communications across services and outside facilities to ensure a smooth patient experience.

The role emphasizes effective use of patient portals, multidisciplinary collaboration, and adherence to procedures while contributing to high-quality patient

Qualifications

• Proficiently performs all Associate Patient Service Specialist job responsibilities.
• Demonstrates effective communication and coordination with patients and providers.

Responsibilities

• Proficiently performs all Associate Patient Service Specialist job responsibilities.
• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages
• Manages registration and patient work queues.
• Coordinates with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and ready to view prior to patient visit.
• Communicates with patients through the patient portal using critical decision making to route appropriately as applicable.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Skills

Customer Service

Patient Scheduling

Patient Documentation

Medical Terminology & Documentation

Appointment & Procedural Scheduling

Job description

Discover Vanderbilt Health : With eight hospitals and over 180 clinics, we are the region's largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you'll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

Organization

GI/CHN Admin Staff

Job Summary

Provides service to patient before, during or post-appointment with minimal guidance. Facilitates efficient workflow, supports appropriate use of technology, and engages in effective communication. Navigates complex patients to include scheduling with multiple services or coordination with outside facilities or providers.

Position Hours

Monday - Friday

Days

Department Summary

Vanderbilt's Center for Interventional Endoscopy is dedicated to providing advanced, minimally invasive procedures for the diagnosis and treatment of complex digestive diseases. The team cares for patients with conditions such as Barrett's esophagus, bile duct stones, pancreaticobiliary disorders, pancreatic pseudocysts, and gastrointestinal cancers, utilizing cutting-edge technology and innovative treatment approaches that may not be available at other hospitals. As part of a highly specialized, multidisciplinary care team, patients benefit from the expertise of providers who perform a high volume of advanced endoscopic procedures, including ERCP, and collaborate closely with specialists across Vanderbilt Health to develop personalized treatment plans. The center is also at the forefront of research and innovation, offering access to clinical trials and emerging therapies aimed at improving patient outcomes and advancing digestive disease.

carKEY RESPONSIBILITIES

• Proficiently performs all Associate Patient Service Specialist job responsibilities.
• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages
• Manages registration and patient work queues.
• Coordinates with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and ready to view prior to patient visit.
• Communicates with patients through the patient portal using critical decision making to route appropriately as applicable.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES

• CUSTOMER SERVICE (Intermediate): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
• PATIENT SCHEDULING (Novice): The ability to coordinate and schedule patient appointments, procedures and other office visits with various computer systems in the hospital or clinic.
• PATIENT DOCUMENTATION (Novice): The ability to receive and record patient information.
• MEDICAL TERMINOLOGY & DOCUMENTATION (Novice): The ability to comprehend medical terminology and
• APPOINTMENT & PRODECURAL SCHEDULING (Fundamental Awareness): The ability to coordinate and schedule diagnostic testing and procedures within various computer systems in the hospital.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities

• Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.
• Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems.
• Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job.
• Team Interaction: Provides guidance to entry level co-workers.

Core Capabilities

• Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.
• Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.
• Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.
• Delivering Excellent Services: Serves Others with Compassion: Invests time to understand the problems, needs of others