Surgery Scheduling Coordinator

Jupiter Medical Center; Florida; On-site; USD 42,000 - 58,000; Full time

Job summary

Jupiter Medical Center in Palm Beach County, FL, seeks a Surgery Scheduling Coordinator to manage accurate scheduling of oncology surgeries and pre-admission testing in coordination with anesthesia and the OR team.

Responsibilities include collaborating with JMCPG, OR staff, and physicians to meet department needs, while maintaining compliance with schedules and patient preferences. This role requires excellent communication, organization, and customer service skills.

Qualifications

• 2-4 years of healthcare experience in outpatient setting.
• BLS certification through the American Heart Association for Healthcare Providers.
• Knowledge of outpatient procedures and medical terminology required.
• Excellent phone etiquette, customer service skills, and computer skills.
• Ability to exercise good judgment, time management skills and follow appropriate procedures when setting priorities and handling stressful situations.
• Knowledge of Healthcare Scheduling Software preferred.

Responsibilities

• Schedule oncology related surgical procedures and pre-admission testing.
• Coordinate with anesthesia and other resource providers.
• Align schedules with provider preferences and patient conditions.
• Brainstorm with JMCPG team, OR team and physicians to accommodate all departmental customers.
• Performs other duties as assigned.

Skills

Phone etiquette

Customer service

Computer skills

Time management

Stress management

Prioritization

Communication

Education

High School Diploma or GED

Tools

Healthcare Scheduling Software

Job description

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast. Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).

Education

• High School Graduate or Equivalent

Experience / Qualifications

• 2-4 years of healthcare experience in the outpatient setting.
• BLS certification through the American Heart Association for Healthcare Providers.
• Knowledge of outpatient procedures and medical terminology required.
• Excellent phone etiquette, customer service skills, and computer skills.
• Ability to exercise good judgment, time management skills and follow appropriate procedures when setting priorities and handling stressful situations.
• Knowledge of Healthcare Scheduling Software preferred.

Position Summary

The Surgery Scheduling Coordinator will be responsible for the accurate scheduling of all oncology related surgical procedures and pre-admission testing appointments, in coordination with all other resource providers (i.e. Anesthesia); according to provider preferences, and patient condition.

• The surgery scheduling coordinator position includes the ability to brainstorm with members of the JMCPG team, the OR team and related physicians to accommodate all departmental customers.
• Performs other duties as assigned.

Team Member Competencies

Establishing Relationships

Builds effective networks, working relationships, and alliances in order to collaborate effectively within department and organization. Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others.

Peer Support

Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively within the team.

Inspiring and Motivating Others

Fosters commitment and cohesiveness by facilitating cooperation and working as a team within the organization toward goal accomplishments. Work well with others, build consensus, and ensure cooperation to complete tasks and positive workflow.

Demonstrating Emotional Intelligence

Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills.

Acting with Integrity

Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations. Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments. Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments.

Being a Champion for Change and Innovation

Supports people in their efforts to try new things. Things creatively, generates novel and valuable ideas and uses these ideas to develop new or improved processes. Accepts new ways of doing things and adapts to change.

Communicating Effectively

Speaks and writes clearly, conveys information in a concise, organized, and logical manner. Is adept at tailoring the message to fit the interests and needs of the audience. Listens attentively and exercises tact, discretion, and diplomacy when interacting with members of the department and organization.

Promoting Diversity and Inclusion

Treats all people with dignity and respect. Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics. Challenge's bias and intolerance. Develops all-inclusive groups in the realms of social interaction and communication. Shows respect for the beliefs of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds.

Physical Requirements

Requires sitting for long periods of time, also stooping, bending, standing, and stretching. Must have manual dexterity for typing and computer data entry. Able to work under a stressful environment, work independently, capable of making sound decisions, be detail oriented, alert, and self-motivated. Ability to push/pull up to 40lbs., carry and lift up to 20lbs.

Threshold Requirements

• These threshold requirements are required and completed yearly basis
  • Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation
  • TB/PPD Surveillance Program
  • Maintenance of required professional licensing and/or certification(s).

This is not necessarily an extensive list of all responsibilities, skills, duties, requirements, or working conditions associates with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change. I have reviewed these job requirements and verify that I can perform all essential functions of this position.