Surgery Scheduler - St. Francis Physician Services

Bon Secours Mercy Health; Greenville (SC); On-site; USD 38,000 - 52,000; Full time

Job summary

Bon Secours Mercy Health is seeking a Scheduling Specialist for St. Francis Physician Services to coordinate and schedule patient testing and procedures. You will interact with physician offices and other staff to ensure timely scheduling and accurate data entry into the hospital system.

You will gather daily scheduling records, understand payer requirements, and assist with pre-registration when needed, while maintaining strong customer service across departments.

Qualifications

• High school diploma or equivalent (required).
• Associate degree in business, healthcare, or related field (preferred).
• Combination of post-secondary education and experience will be considered.
• Experience with data entry (preferred).
• Typing speed of 45–50 WPM (preferred).

Responsibilities

• Coordinate and schedule patient testing or procedures with physician offices and departments.
• Enter scheduling data into the hospital computer system and update demographics and insurance information.
• Gather, update and maintain daily records of scheduled patients and volumes.
• Provide instructions regarding test preparation and answer questions about scheduling.
• Schedule with multiple facilities or departments to expedite outpatient testing.
• Promote strong customer focus and handle calls professionally.

Skills

Data entry

Typing 45-50 WPM

Customer service

Education

High school diploma or equivalent

Associate degree in business/Healthcare or related field

Combination of post-secondary education and experience considered

Job description

About Us

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Scheduling Specialist – St. Francis Physician Services

Job Summary

Coordinates and schedules patient testing or procedures, including interacting with physician offices, other health care providers and staff in departments that provide services to ensure patients are scheduled as soon as possible. Obtains scheduling orders, instructs patients, and enters data into the hospital computer system. Gathers, updates, and maintains daily records of scheduled patients. Demonstrates knowledge of provider and non-provider payers and communicates to patient, physician, precertification, and other appropriate departments. Maintains statistical data for department supervisor as requested to determine scheduling volume, patient types, and number procedures.

Essential Functions

• Gathers and interprets relatively complex patient data from physician offices and/or patient daily to enable scheduling of testing, surgical procedures, and pre-certification when required. May be responsible for pre-registration of self-scheduled patients.
• Provides physician office staff and/or patient with hospital approved instructions regarding test preparation. Answers questions pertaining to testing, scheduling, and testing preparation. Refers patient to specialty area staff instructions, which are outside of the ordinary.
• Enters patient scheduling information into computer, updates patient demographic and insurance information and provides pre-registration forms which include testing information for registering the patient prior to testing.
• Used as a resource in resolving testing/ procedures discrepancies and is used as a resource in finding solutions to problems with patient testing and scheduling. Obtains approval from department designed contract and/or supervisor for non-routine appointment scheduling.
• Checks for medical necessity for patients at time of scheduling.
• Works with departments to schedule stat patients. Coordinates scheduling with multiple facilities or departments to ensure outpatients are scheduled as soon as possible.
• Compiles and prepares statistical data as requested.
• Responsible for performing all other duties, such as filing, photocopying, and relaying data as assigned.
• Promotes strong customer focus and handles all calls with professionalism.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education

High school diploma or equivalent (required)

Associate degree in business, Healthcare, or related field (preferred)

Combination of post-secondary education and experience in lieu of degree will be considered.

Licensure/Certification

None

Experience

Experience With Data Entry (preferred)

Typing (45-50) WPM (preferred)

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affrictive Action and Equal Opportunity Employers, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]