Scheduling & Billing Specialist - Physical Therapy - West Hospital Outpatient

Bon Secours Mercy Health; Cincinnati (OH); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

403(b) with employer contributions

Paid time off

Job summary

Bon Secours Mercy Health seeks a Scheduling & Billing Specialist for West Hospital Medical Office Building 1 to coordinate patient testing and procedures, interfacing with physician offices and staff to ensure timely scheduling. The role includes data entry and basic office duties as needed by the department.

The ideal candidate will enter patient data accurately, verify orders, and support staffing with payroll-related tasks while assisting as receptionist when required.

Qualifications

• Scheduling and payroll experience required or preferred.
• High School Diploma or GED is mandatory.
• Associate degree in business, healthcare, or related field is preferred.

Responsibilities

• Prepares and posts daily schedules; communicates changes for next day.
• Maintains staffing levels and notifies supervisor of needs.
• Reviews attendance and payroll; handles PTO requests per guidelines.
• Verifies patient info, equipment needs, and procedure details with teams.
• Provides patient/instruction guidance on test preparation and scheduling.
• Maintains patient records and census data; may assist with admissions.

Skills

Scheduling

Payroll experience

Communication

Education

High School Diploma or GED

Associate degree in business or healthcare (preferred)

Job description

About Us

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Mercy Health

About Us

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Scheduling & Billing Specialist - West Hospital Medical Office Building 1

Job Summary

The Scheduler is responsible to coordinate and schedule patient testing and procedures, including interacting with physician offices, other health care providers and staff in departments that provide services to ensure patients are scheduled as soon as possible. This role will enter patient data into the computer system and complete general office work for the department as needed. May serve as receptionist for patients.

Essential Functions

• Prepares, posts, and distributes daily schedules. Reviews and updates schedule daily. Communicates any changes affecting the next day’s schedule to appropriate personnel.


• Maintains and secures replacement staff for staffing levels that meet required guidelines and communicates staffing needs to off shift supervisor and Director. Reports all issues to leadership.


• Reviews and corrects weekly attendance sheets to ensure accurate payroll. May approve/ disapprove PTO and vacation requests according to established nursing guidelines and labor contracts. Tracks and completes attendance actions for supervisor review. Maintains agency information including orientation checklists, reports of usage, and completion verification.


• Verifies patient information from physician’s offices, as well as equipment needs, special requests, and positioning. Communicates special equipment, instruments, and supply requests to appropriate staff. Verifies all patient names, procedures, surgeons, and times with Registration/Admitting.


• Ensures correct orders, diagnosis, and clinical history is collected and entered into computer system.


• Provides physician office staff and/or patient with hospital approved instructions regarding test preparation. Answers questions pertaining to testing, scheduling, and testing preparation. Refers patient to specialty area staff instructions, which are outside of the ordinary.


• Maintains patient records from the previous day, ensuring all records are accounted for. Maintains surgical logbook as needed. Compiles daily census statistics and distributes reports.


• Obtain necessary insurance pre-authorization and pre-certifications. Responsible for prior authorization and registration functions.


• Ensures accurate patient identification by consistently verifying two patient identifiers in accordance with hospital policy and patient safety standards.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education

High School Diploma or GED (required)

Associate degree in business, Healthcare, or related field (preferred)

Licensure/Certification

None

Experience

2 Years Of Previous Scheduling And Payroll Experience (preferred)

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)


• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts


• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders


• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are
Affirmative Action and Equal Opportunity Employers, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]