Surgery Scheduler II, Otolaryngology

CHOC; United States; On-site; USD 48,000 - 75,000; Full time

Job summary

CHOC in Orange, California, is seeking a Scheduler II - Clinic to coordinate complex procedures and appointments. You will gather complete information, handle registration, and improve workflow efficiency while liaising with families, insurers, and clinical staff.

The role requires healthcare scheduling experience and strong communication. Evening or flexible shifts may apply, with a focus on accuracy and timely service.

Qualifications

• Must have 1 year scheduling/registration in healthcare with a scheduling system or 2 years front office experience.
• Excellent verbal and written communication, and strong organizational skills.
• Ability to obtain authorizations and understand government and commercial insurances.

Responsibilities

• Schedule complex procedures and appointments with complete information.
• Facilitate scheduling and registration, optimizing workflows and efficiencies.
• Serve as liaison among families, insurance carriers, physicians, and clinical staff.
• Cover front office duties as needed.

Skills

Verbal communication

Written communication

Scheduling coordination

Interpersonal skills

Organizational skills

Critical thinking

Judgment

Government/Commercial insurance

Spanish bilingual (preferred)

Education

High School Diploma/GED

Associate degree (preferred)

Tools

Scheduling software

Microsoft Office

Job description

Work Location

Orange, California

Work Shift

Day – 08hrs (United States of America)

Why CHOC?

At CHOC, we strive to be the leading destination of children’s health by providing exceptional and innovative care. We are responsible for the overall health of our community’s pediatric population in our hospitals, clinics, and practices. And because of our breadth of care, your career at CHOC can be as diverse and fulfilling as you determine. CHOC’s compensation structure, benefits offerings, and career development programs are geared to helping you achieve your professional and personal goals.

Environmental Sustainability Statement

Driven by the connection between children’s health and a healthy environment, we commit to creating a healthcare model that incorporates environmental sustainability aligned with our mission to protect children’s health and patient safety.

Job Summary

The Scheduler II - Clinic is responsible for scheduling complex procedures and appointments; ensuring thorough and complete information is obtained. Facilitates the scheduling and registration process and optimizes efficiencies and workflows. Works as a liaison between family, insurance carrier, physician office, and clinical professionals to assure scheduling occurs in a highly accurate and timely manner. Assists with covering for the front office as needed.

Pay Range

Minimum $23.00 Midpoint $29.64 Maximum $36.28

Rate of pay is determined by various factors, including but not limited to knowledge, skills, competencies, experience, education, as well as position requirements.

Experience

• Required: Minimum one (1) year of scheduling and registration experience in a healthcare setting using a computerized scheduling system or two (2) years of front office experience.
• Preferred: Experience coordinating and scheduling complex procedures. Experience coordinating patient care with multiple departments.

Education

• Required: High School Diploma/ GED or equivalent.
• Preferred: Associate degree in related field.

Training

• Required: None required.

Specialized Skills

• Required: Excellent verbal and written communication skills. Working knowledge of computer software, i.e. Microsoft products. Ability to pleasantly handle interruptions in work-tasks due to greeting people & answering a multiple phone line. Excellent organizational skills, critical thinking skills, judgment, and interpersonal skills with the ability to work harmoniously. Ability to obtain authorizations. Knowledge of Government and Commercial insurance systems.
• Preferred: Bilingual in English/ Spanish highly preferred.

Licensure

• Required: None required.

Work Environments - Functional Demand:

Light - Moderate energy level Lift and carry 25-35 lbs. Push/pull 50-100 lbs. (ie. empty bed, stretcher).

Physical Activity Requirements:

Bending, Carry Objects, Climbing, Keyboard use/repetitive motion, Pinching/fine motor activities, Push/Pull, Reaching forward, Reaching overhead, Sitting, Squat/kneel/crawl (Squad & Knee), Standing, Talk or hear, Taste or smell, Twisting, Walking, Wrist position deviation

Physical Activity Lifting

Lifting (Floor to waist level) - Occasional 0-35%, Lifting (Waist level and above) - Occasional 0-35%

Sensory Requirements:

Color Discrimination, Depth Perception, Far Vision, Hearing, Near Vision

Environment Requirements:

Airborn Communicable Disease, Bloodborne Pathogens, Chemical, Dust Particular Matter, Extreme Noise Levels, Extreme Temperatures, Radiation, Uneven Surfaces or Elevations

Non-Discrimination Statement:

CHOC does not discriminate on the basis of age, race, color, religion, national origin, ancestry, marital status, genetic information, disability, sex, gender (including pregnancy, breastfeeding, childbirth, lactation or related medical conditions), gender identity or expression, medical condition, sexual orientation, veteran status, military or uniformed service member status, or other protected characteristics in accordance with state and federal laws. CHOC will consider for employment qualified applicants with criminal histories, in accordance with the Fair Chance Initiative for Hiring.

We encourage individuals from all backgrounds to apply for positions at CHOC, even if your experience doesn’t align perfectly with the listed qualifications for a particular role, as your unique experience may be a great addition to our culture for another one of our opportunities.

If you desire support or accommodations throughout the Talent Acquisition process, please inform your Talent Acquisition Partner.