Surgery Scheduler- ENT, Oakland

UPMC; Pittsburgh (Allegheny County); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Surgery Scheduler to join their Ear, Nose, and Throat team. In this full-time role, you will coordinate patient care, manage scheduling, and ensure smooth operational processes. You will play a vital role in facilitating communication between patients and medical staff while providing essential pre- and post-operative instructions. This position offers a great opportunity for professional growth and development in a supportive environment, with competitive pay and comprehensive benefits, including health insurance and retirement plans. If you are passionate about patient care and thrive in a collaborative setting, this role is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off (PTO)

Retirement Program

Wellness Programs

Paid Parental Leave

Qualifications

• Experience in patient scheduling and coordination.
• Strong communication skills for patient interactions.

Responsibilities

• Coordinate patient follow-up and manage admissions.
• Organize financial arrangements and ensure informed consents.

Skills

Patient Coordination

Communication Skills

Problem-Solving

Data Management

Education

High School Diploma

Associate Degree in Healthcare Administration

Tools

Refract Tracker

EPIC

Job description

University of Pittsburgh Physicians is hiring a full-time Surgery Scheduler for their Ear, Nose, and Throat Main office.

Hours: Monday - Friday, 8:00 AM - 4:30 PM

Location: 200 Lothrop Street (Presbyterian Hospital)

Department Details: UPP ENT provides care for a variety of patients, including those with head and neck cancer, facial plastic surgery needs, and sleep implants. We collaborate across physician teams to support our patients and deliver necessary care.

What Can UPMC Do for You?

• Offer a career path that provides relevant experience for current and future roles
• Provide health and welfare benefits such as medical, vision, dental, life, and disability insurance, along with an exceptional retirement program
• Support work-life balance through PTO, wellness programs, and paid parental leave
• Offer competitive pay for your work

Responsibilities:

• Collaborate with the department to troubleshoot procedural and operational issues
• Coordinate and monitor patient follow-up using Refract Tracker and EPIC
• Prepare and send necessary admission reservations and requisitions, including patient demographics and insurance details
• Coordinate cases and communicate with hospital staff to obtain approval for admissions
• Discuss and organize financial arrangements, including pre-payments prior to surgery
• Ensure informed consents are signed
• Provide pre- and post-operative instructions to patients based on specific guidelines
• Organize patient education seminars and schedule physicians accordingly
• Collect data for research studies
• Schedule pre-screening exams, diagnostics, post-op appointments, and surgical cases
• Maintain current and accurate billing and insurance information
• Complete assigned special projects
• Act as a liaison between patients and referring physicians
• Obtain pre-certification and referrals before procedures
• Coordinate and track internal and external marketing efforts
• Attend and schedule department meetings
• Respond to incoming inquiries regarding surgery and provide educational materials verbally and in print