Surgery Scheduler - ENT

Duly Health and Care; Glen Ellyn (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Duly Health and Care is seeking a Surgery Scheduler for its Glen Ellyn location. This full-time role involves managing scheduling needs for otolaryngology procedures, maintaining patient confidentiality, and working closely with medical staff. Ideal candidates will have prior experience in surgery scheduling and a solid foundation in medical terminology.

Benefits

Comprehensive medical, dental, and vision benefits

$5,250 Tuition Reimbursement per year

Immediate 401(k) match

Up to 12 weeks parental leave at 100% pay

Qualifications

• 2+ years prior surgery scheduling experience required.
• Must have the ability to learn new computer programs.
• Experience in customer service and telephone support is essential.

Responsibilities

• Greet patients in a friendly manner on the phone or in-person.
• Schedule and/or reschedule pre-op lab and other testing.
• Verify patient personal and insurance information.

Skills

Medical terminology

Verbal and written communication

Multitasking

Time management

Education

High school diploma or GED

Job description

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Otolaryngology

• Full Time: 40 Hours/Week
• Hours: Monday-Friday, flexible hours
• Location: Glen Ellyn, onsite
  
  
• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
  
  

Overview

Surgery Scheduler - Glen Ellyn - Otolaryngology

Position Highlights:

• Full Time: 40 Hours/Week
• Hours: Monday-Friday, flexible hours
• Location: Glen Ellyn, onsite
  
  

Benefits:

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
  
  

Responsibilities

• Greet patients in a friendly manner whether on the phone or in person..
• Develop and maintain effective working relationships with internal physicians and with scheduling staff at facilities.
• Verify patient personal and insurance information -- coordinate pre-op testing per insurance.
• Single point-of-contact for internal staff and external inquiries for all scheduled procedures.
• Schedule and/or reschedule pre-op lab and/or other testing before procedures and surgeries if necessary.
• Contact patient to confirm procedure/surgery.
• Explain and verify proper prep instructions with patients, route to nurse if appropriate.
• Prepare all essential paperwork for referral coordinator and facilities.
• Verify daily doctor's schedules, print and distribute to appropriate personnel.
• Maintain the strictest patient confidentiality.
• Work with billing staff to ensure all procedures are charged.
• Cover/fill-in for co-workers as needed.
• Track case volume and direct cases to facilities per direction of management team
  
  

Qualifications

• Medical terminology, verbal and written.
• CPT and ICD-9 coding.
• Referral process.
• Must have the ability to learn new computer programs.
• Act professionally towards customers, physicians, and co-workers.
• Must be able to multitask and prioritize.
• Must posses time management skills.
• High school diploma or GED
• 2+ years prior surgery scheduling, telephone, computer and customer service experience.
  
  

The compensation for this role includes a base pay range of $16.30-24.50/hour, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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