Care Coordinator Assistant

Hugh Chatham Health; Charlotte (NC); On-site; USD 3,010,000 - 4,519,000; Full time

Benefits offered by this job

Paid Time Off

Health and welfare benefits

Flexible Spending Accounts

Family benefits (adoption assistance,

Job summary

Advocate Health in Charlotte, NC seeks a full-time Care Management support role, 40 hours/week, Mon-Fri 8:00am-4:30pm with occasional holidays. Pay range is $21.85-$32.80 per hour.

Position involves discharge services, clerical duties, and coordination with Care Coordination staff to ensure timely care transitions. The role requires a High School Diploma, an Associate degree preferred, and at least 2 years of office experience.

Qualifications

• High School Graduate; Associate degree in Secretarial Science or health related field preferred.
• 2 years office experience preferred.
• Software: Windows, Word, Excel

Responsibilities

• Assist with discharge services, prepare discharge packets, and research resources to meet discharge needs.
• Support departmental workflow including arranging transportation, clothing closet, guardianship and ED staff assistance, and supply/delivery of equipment.
• Ensure Medicare forms and related letters are delivered within required timeframes and statuses.
• Facilitate information exchange with Care Coordination staff and external agencies.
• Perform clerical duties, data entry, and report generation to support leadership requests.
• Handle reception duties, answer calls, and escalate issues as needed.
• Complete required staff education by the due date.
• Document all work activities for each day of service.

Education

High School Diploma

Associate degree in Secretarial Science or Health-Related Field

Tools

Windows

Word

Excel

Job description

Department 11229 Carolinas Medical Center - Care Management

Status Full time

Benefits Eligible Yes

Hours Per Week 40

Schedule Details/Additional Information Mon-Fri 8:00am-4:30pm with occasional holiday

Pay Range $21.85 - $32.80

Essential Functions

• Assists with discharge services including preparing discharge packets, providing current resource lists, and researching resources to meet identified discharge needs.
• Contributes to efficient and effective Departmental workflow through assigned responsibilities including: arranging transportation; maintaining clothing closet; assisting with guardianship application process; assisting ED staff; supporting computer hardware and software needs; completing payroll; managing supply/delivery of car seats; appointment scheduling; delivering equipment to patient's room and completing quality assurance audits.
• Ensures the delivery of required Medicare forms, including Medicare Important Message (IM) letters to all Medicare and Medicare Advantage inpatients within 2 days of patient discharge, MOON forms to all Medicare and Medicare Advantage patients in Observation status for more than 24 hours, and Condition Code 44 letters to Medicare and Medicare Advantage patients when the patient status has been changed from inpatient to observation status.
• Facilitates smooth exchange of necessary information by communicating with Care Coordination staff, other medical center staff and outside agencies.
• Completes ad hoc reports, filing, data entry and general clerical duties as needed; prioritizes and organizes work to ensure timely submission of needed reports at the request of leadership.
• Performs reception activities by responding to questions, assisting customers, and answering the telephone in accordance with departmental standards. As appropriate, escalates callers/issues to Departmental leadership.
• Completes all required staff education by the assigned due date.
• Documents all work activities on the day on the day of service provision.

Education, Experience And Certifications

High School Graduate; Associate degree in Secretarial Science or health related field preferred. 2 years office experience preferred.

Software: Windows, Word, Excel

Patient Population Served

Demonstrates knowledge of the principles of growth and development and demonstrates the skills and competency appropriate to the ages, culture, developmental stages, and special needs of the patient population served.

Our Commitment To You

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.