Surgery Scheduler

Virginia-Women; Richmond (VA); In loco; USD 23.000 - 36.000; Tempo pieno

Descrizione del lavoro

Virginia Women's Center seeks a surgery scheduling professional to coordinate and manage surgical appointments, pre-admission testing, and related communications for patients.

The role requires knowledge of insurance processes, medical office procedures, and strong attention to accuracy and confidentiality in a fast-paced clinical environment.

Competenze

• Education: High school diploma or GED; one year related experience or training, or equivalent.
• Knowledge of insurance carrier rules, procedures, and requirements; ICD-9 codes for surgeries.
• Knowledge of medical office procedures and practice management software.

Mansioni

• Coordinate and schedule/reschedule patients' surgical appointments and pre-admission testing.
• Verify insurance coverage and obtain pre-authorization for procedures.
• Inform patients about pre- and post-op dates, orders, and arrival times; answer questions.

Conoscenze

Insurance rules

ICD-9 codes

Medical office procedures

Practice mgmt software

Organizational policies

Multitasking

Communication

Confidentiality

Data entry accuracy

Patient communication

Formazione

High school diploma or GED

Descrizione del lavoro

Our surgery schedulers are responsible for scheduling surgical appointments for patients in an efficient and timely manner.Essential Duties and Responsibilities include the following. Other duties may be assigned.1. Coordinates and schedules/reschedules patients' surgical appointments.Evaluates the availability of the physician and facilityArranges for surgical assistantsPosts surgical cases and inductionsSchedules pre-admission testingCoordinates same day direct admits2. Verifies insurance coverage and scope of benefits; utilizes online verification processes.3. Obtains pre-authorization, referrals, or pre-certification for surgical procedures.4. Maintains and updates current information on physician's surgery schedules.5. Informs patient of details regarding surgical appointment, to include: dates of pre-op and post-op appointments, surgical orders, and arrival time; answers questions.6. Generates and mails/secure messages letter of instruction to patients.7. Completes anesthesia questionnaire and faxes to anesthesiologist.8. Prepares in-office-surgery consents.9. Completes surgery orders and faxes with pertinent information (labs, cardiology records, surgery, clearance letters) to the appropriate facility.10. Posts flags to appropriate departments regarding scheduled surgeries and hospital patients classified as “admitted” versus “observation.”11. Opens unused physician surgery times one week in advance.12. Prioritizes duties according to the most pressing situations and emergencies.13. Fills in for other staff members as needed.14. Performs related work as required.15. Attends required meetings.16. Complies with Virginia Women’s Center’s policies and procedures. Follows guidelines required by HIPAA, OSHA, and Red Flags regulations. Maintains appropriate attendance and punctuality as defined by Virginia Women’s Center.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education, Experience and/or LicensureHigh school diploma or general education degree (GED). One year related experience and/or training; or equivalent combination of education and experience.Knowledge, Skills and AbilitiesKnowledge of insurance carrier rules, procedures, and requirements.Knowledge of ICD-9 codes for surgeries and procedures.Knowledge of medical office procedures including surgery procedures and practices.Knowledge of practice management software.Knowledge of organizational policies, regulations, and procedures.Skill in managing multiple priorities.Skill in grammar and spelling.Skill in maintaining departmental quality assurance and quality control standards.Skill in answering the telephone in a pleasant and helpful manner.Ability to understand and interpret insurance company policies and regulations.Ability to communicate with patients, to ascertain patient information in a pleasant and helpful manner.Ability to react calmly and effectively in emergency situations.Ability to maintain strictest patient confidentiality.Accuracy in computer data entry.Accuracy and efficiency in recording telephone messages.Physical DemandsSitting 7-8 hours per day. Requires eye-hand coordination, finger dexterity. Vision must be corrected to 20/20 and hearing must be in normal range. Must be able to view computer screens for long periods. Occasional stress related to workload and interruptions.Work EnvironmentWork is performed in a medical office environment. Involves frequent telephone interaction. Involves dealing with staff members and patients. Contact may involve dealing with angry or upset individuals.Benefits & RewardsA service-centered culture reflecting a strong work-ethic and caring, compassionate team membersCompetitive compensation and growth opportunitiesHealth, dental, and vision insuranceHealth savings accounts (HSA) and flex spending accounts (FSA)401k plan with employer contributions and matchPaid time off and paid holidaysLife insurance both employer-paid and voluntaryCritical illness and accident insuranceAnnual employer contribution toward uniforms/scrubsEmployer paid long-term disability benefits and comprehensive employee assistance programA variety of discount programs offered to employeesEmployee referral bonus and peer recognition programsCompany-sponsored FUN events and community volunteer opportunitiesVirginia Women's Center is a full-service women's health care practice specializing in gynecology, obstetrics, urogynecology, weight and wellness, high-risk obstetrics, obstetrical genetic counseling, breast health/mammography, bone and mental health services, ultrasound, and surgeries and procedures.Living Our ValuesWe put patients first.Every single interaction mattersCommunicate with compassionWe embrace change.Adapt to the fast pace of women's healthcareSeek new perspectives and informationWe play as a team.Together, we make a differenceBelieve the best in each otherWe work to be better.Challenges are opportunities to be betterContribute to our shared purposeIf you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at Virginia Women's Center, please contact our HR Department at [phone].We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, marital status, ancestry, military or veteran status, or any other characteristic or status protected by law. We do not tolerate discrimination or harassment in the workplace.