Surgery Scheduler

ccf; Port Saint Lucie (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

Cleveland Clinic Tradition Hospital in Port St. Lucie, FL is hiring a Surgery Scheduler to coordinate procedures and follow-up visits within multiple departments. This role requires excellent customer service, empathy, and attention to detail to ensure smooth patient flow.

Shifts are Days, 7:00am-7:00pm, with a Monday-Friday schedule and weekly advance planning. Ideal candidates have a High School Diploma and typing speed, plus medical terminology knowledge and basic computer skills.

Qualifications

• Must type at least 40 words per minute.
• Strong customer service and communication skills.
• Ability to prioritize tasks and be empathetic with patients.
• Familiarity with health information systems is a plus.

Responsibilities

• Schedule procedures and follow-up appointments across departments.
• Ensure all required documentation is completed prior to surgery.
• Enter data into information systems and retrieve records.
• Maintain supplies and coordinate with supervisors.
• Attend monthly department meetings and support team members.

Skills

Typing 40 WPM

Customer service

Empathy

Critical thinking

Education

High School Diploma or GED

Medical Terminology

Tools

Basic computer skills

Hospital information systems data entry

PHI handling awareness

Job description

Job Title

Surgery Scheduler

Location

Port St Lucie

Facility

Tradition Hospital

Department

Tradition Mob 2 Facility Admin-Cleveland Clinic Martin Health

Job Code

000523

Shift

Days

Schedule

7:00am-7:00pm

Job Summary

Job Details

Join Cleveland Clinic Tradition Hospital's team of caregivers that provide top-quality patient care to the Port St. Lucie area. Opening its doors in 2013 and expanding in 2017, this state-of-the-art acute care facility has 177 patient rooms and offers a wide variety of services to meet community needs. Here, you will be supported as you follow your dreams and find where you belong, here at Tradition Hospital .

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Surgery Scheduler on the team, you will schedule procedures and in-person follow-up appointments within various departments and ensure that all required documentation is completed prior to surgery. An ideal caregiver in this role will have excellent customer service and critical thinking skills as well as demonstrate empathy with every patient reaction. Here, y ou will be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

A caregiver in this position must have availability Monday-Friday from 7:00AM - 7:00PM. Caregivers are provided with their schedule a week in advance. The team is on staggered shifts to ensure coverage during operating hours. The s chedule can fluctuate depending on need .

A caregiver who excels in this role will:

• Deliver imaging materials to other departments and nursing units as requested.
• Conduct data entry and retrieval of information from the appropriate information systems.
• Maintain adequate supplies in the work area with items necessary to perform the daily schedule and advise a supervisor of any items needed.
• Submit ideas for department quality or performance improvement.
• Provide customer service by answering and routing telephone calls.
• Orient new personnel and assist in their transition to the work environment as assigned.
• Aid other associates in the department upon completion of responsible duties or as assigned by a supervisor.
• Attend and participate in monthly department meetings.

Minimum qualifications for the ideal future caregiver include:

• High S chool D iploma or GED
• Ability to type 40WPM

Preferred qualifications for the ideal future caregiver include:

• Two years of experience working as a secretary in an acute care imaging setting
• Basic Life Support (BLS) certification through the American Heart Association (AHA) or American Red Cross
• Medical Terminology and computer background

Physical Requirements:

This position requires a mixture of moderate to heavy work as defined in the Employee Health Services Policy. Frequent walking, sitting and standing. Frequent use of the phone, computer and fax machines. Frequent pushing, pulling, stooping, kneeling and crouching. Ability to work at a fast pace and to prioritize multiple assignments/projects and respond to numerous requests and to work collaboratively with other members of the healthcare team; ability to ensure operational efficiency; ability to problem solve and make decisions; ability to exercise self-control and tolerate stress when dealing with multiple requests and/or conflicting demands from multiple customers. Needs minimal sustained direction in assessing needs, carrying out departmental and professional responsibilities; self-starting and self-motivating; working hours may exceed eight (8) hours per day and is based on what is needed to accomplish work at hand. Has limited access to the medical record for the purpose of verifying orders in the charts or prescription and to sign off after exam completion. In addition, in this position the employee will be limit the PHI disclosed or requested to the amount reasonable necessary to achieve the purpose of the request. The disclosures or requests that occur on a routine or recurring basis include every patient's orders need to be verified prior to the exam. The employee makes these disclosures for the purpose of making sure that the correct exam is performed due to the doctors orders as well as signing off that the exam was completed of the request. The disclosures or requests that occur on a routine or recurring basis include Every Radiology patient. The employee makes these disclosures for the purpose of verifying orders in the charts or prescription and to sign.

Personal Prot