Surgery Scheduler

Midwest Physicians Administrative Services, LLC dba Duly Health and Care; New York (NY); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision benefits

Healthcare navigation assistance

Mental health benefit

Life and disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave with adoption/surrogacy

Job summary

Midwest Physicians Administrative Services, LLC dba Duly Health and Care seeks a Surgery Scheduler for a full-time, Monday–Friday schedule (8:30am–5:00pm) in New York. The role focuses on greeting patients, coordinating pre-op testing, and acting as a central contact for scheduling and inquiries.

Required are a high school diploma and 2+ years in surgery scheduling, telephone, computer, and customer service. The team emphasizes confidentiality and collaboration with physicians and billing staff.

Qualifications

• Medical terminology, CPT and ICD-9 coding knowledge.
• Referral process understanding and strong communication.
• Ability to learn new computer programs and adapt to systems.

Responsibilities

• Greet patients in person or by phone with a friendly approach.
• Coordinate pre-op testing and verify patient insurance information.
• Serve as single point of contact for scheduling staff and internal physicians.
• Schedule or reschedule pre-op lab and testing as needed before procedures.
• Confirm patient procedures and explain prep instructions clearly.
• Maintain patient confidentiality and assist billing to ensure proper charges.

Skills

Medical terminology

CPT/ICD-9 coding

Referral process

Software literacy

Multitasking

Time management

Education

High school diploma

Job description

Surgery Scheduler Full Time Monday through Friday 8:30am-5:00pm

Benefits:

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet patients in a friendly manner whether on the phone or in person..
• Develop and maintain effective working relationships with internal physicians and with scheduling staff at facilities.
• Verify patient personal and insurance information – coordinate pre-op testing per insurance.
• Single point-of-contact for internal staff and external inquiries for all scheduled procedures.
• Schedule and/or reschedule pre-op lab and/or other testing before procedures and surgeries if necessary.
• Contact patient to confirm procedure/surgery.
• Explain and verify proper prep instructions with patients, route to nurse if appropriate.
• Prepare all essential paperwork for referral coordinator and facilities.
• Verify daily doctor’s schedules, print and distribute to appropriate personnel.
• Maintain the strictest patient confidentiality.
• Work with billing staff to ensure all procedures are charged.
• Cover/fill-in for co-workers as needed.
• Track case volume and direct cases to facilities per direction of management team
• All other duties/responsibilities as assigned.

KNOWLEDGE SKILLS AND ABILITIES

Medical terminology, verbal and written. CPT and ICD-9 coding. Referral process. Must have the ability to learn new computer programs. Act professionally towards customers, physicians, and co-workers. Must be able to multitask and prioritize. Must posses time management skills.

EDUCATION and / or CERTIFICATION/LICENSURE

High school diploma or GED

EXPERIENCE

2+ years prior surgery scheduling, telephone, computer and customer service experience.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Let’s start with what matters. People. Purpose. Care. At Duly Health and Care, we believe healthcare works best when it’s personal, connected, and led by people who truly care.

We are a physician-led medical group built on trusted relationships, teamwork, and a shared commitment to putting patients first in every decision we make.

Our team members are caregivers, collaborators, problem-solvers, and leaders. Together, we show up with compassion, act with purpose, and take ownership of the care we deliver and the experience we create.

Whether you’re caring directly for patients or supporting the teams who do, your role matters here, and your voice is valued. We listen with intention, work as one, and challenge ourselves to keep improving, not for recognition, but because our patients, families, and communities count on us.

Innovation at Duly isn’t about chasing what’s next for its own sake. It’s about finding better ways to deliver high-quality, affordable, and accessible care, today and into the future.

If you’re looking for meaningful work, supportive teammates, and the opportunity to help shape the future of care while staying grounded in compassion and community, you’ll find your place at Duly.

The compensation for this role includes a base pay range of $16.35-$24.52, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.