Surgery Scheduler

OrthoCincy; Lawrenceburg (IN); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a dedicated Medical Assistant to enhance patient experiences through exceptional service and efficient scheduling. The ideal candidate will manage appointments, ensure compliance with HIPAA, and work collaboratively in a dynamic medical office environment. Strong organizational and communication skills are essential for success in this role, which requires adaptability to changing schedules and a focus on patient care.

Qualifications

• 2-5 years experience as a Medical Assistant preferred.
• CPR/AED and First Aid Certification preferred.

Responsibilities

• Schedule surgeries, tests, and maintain provider’s calendar.
• Provide excellent customer service to patients.
• Handle insurance pre-authorization for procedures.

Skills

Customer Service

Communication

Organizational Skills

Interpersonal Skills

Critical Thinking

Education

High school diploma or equivalent

Medical certification

Tools

Electronic Health Records

Practice Management Systems

Job description

Apply

Job Type

Full-time

Description

General Job Summary: Vital to the success of organization with providing the Companies patients and visitors with a premier orthopaedic experience and focusing on their individual needs. Responsible for scheduling surgeries, tests and maintaining provider’s calendar

Essential Job Functions

• Provide excellent customer service to patients by addressing their concerns and providing necessary information per provider protocol.
• Handle all aspects of scheduling patients’ testing, surgeries (post and pre-op), and procedures including insurance pre-authorization.
• Establish and maintain effective working relationships with patients, providers, co-workers and external contacts.
• Strong organizational skills with the ability to prioritize tasks and manage multiple tasks simultaneously.
• Excellent communication skills, both verbal and written, to effectively interact with patients and healthcare professionals.
• Performs other duties that may be necessary or in the best interest of the practice including assisting other members of the company.
• Obtain necessary patient information and medical records for scheduling purposes in an electronic health records and practice management system.
• Answer messages, emails, and/or voice mails in a timely manner.
• Provide guidance to patients/caregivers on completing necessary forms and information.
• Maintain/update physician(s) schedules and calendar(s).
• Compliance with HIPAA guidelines.
• Takes the initiative in performing additional tasks that may be necessary or in the best interest of the practice.
  
  

Requirements

Education/ Experience:

• High school diploma or equivalent required.
• Medical certification required with two to five years’ experience as a Medical Assistant preferred.
• CPR/AED and First Aid Certification preferred.
  
  

Other Requirements: Must be patient care oriented with a team environment focus. Schedules will change as department needs change, including overtime and weekends. Weekly travel between locations.

Knowledge

Performance Requirements:

• Knowledge of the Companies Mission, Vision and Values.
• Knowledge of customer service principles and techniques.
• Knowledge of electronic health records and practice management systems.
• Knowledge of medical terminology.
• Knowledge of HIPAA guidelines.
• General knowledge of insurance guidelines.
  
  

Skills

• Proficiency in computer systems and software used for scheduling purposes.
• Ability to confirm patient’s insurance provider and either obtain prior authorization or communicates needs for prior authorization to appropriate parties as needed.
• Strong decision-making and critical thinking skills.
• Strong interpersonal and teamwork skills.
• Strong customer service skills.
• Strong communication skills in a professional manner during stressful and sensitive situations with patients of all ages.
  
  

Abilities

• Ability to lead by example while projecting a pleasant and professional image.
• Ability to demonstrate compassion while caring for others
• Self-directed and motivated to proactively plan, prioritize, and complete tasks.
• Ability to maintain composure during challenging interpersonal interactions.
• Ability to handle multiple scenarios/ interruptions throughout the day.
• Demonstrates regular, consistent and punctual attendance.
• Exhibits desire to continuously learn, improve service deliver, and work in a team environment.
  
  

Equipment Operated: Standard office equipment.

Work Environment: Medical office.

Mental/Physical Requirements: Involves sitting approximately 90 percent of the day. Repetitive data entry. Must be able to remain focused and attentive without distractions (i.e. personal devices).