Part-Time Staff: Computer Support Specialist (Pool)

Metropolitan Community College; United States; Remote; USD 10,000 - 60,000; Part time

Job summary

Metropolitan Community College is seeking a Part-Time Computer Support Specialist to assist students and faculty in computer labs. Responsibilities include troubleshooting hardware, providing customer service, and maintaining a clean work area. This role is essential for supporting the increasing demand within the computer lab environment.

Qualifications

• One year of directly related work experience preferred.

Responsibilities

• Assist community, students, and faculty in computer labs.
• Perform hardware and peripheral troubleshooting.
• Maintain inventory of assigned equipment and supplies.

Skills

Customer Service

Communication

Education

High School Diploma/G.E.D.

Associate’s degree in a computer related field

Job description

Part-Time Staff: Computer Support Specialist (Pool)

Position Title Part-Time Staff: Computer Support Specialist (Pool)

Location

Location MCC - Any Location

Class Category

Class Category Temporary Part-Time Staff

Job Open Date

Job Open Date 07/01/2024

Job Close Date

Job Close Date 05/30/2025

Open Until Filled No

Position Summary

This is a POOL position. Application materials for this assignment is based on semester-by-semester needs due to increasing demand within the computer lab area.

Job Summary:
Provide assistance to community, students, and faculty in various computer lab(s).

Essential Functions:

Include but not limited to the following:

• Opening/closing and securing computer lab area(s) during operating hours
• Perform simple hardware and peripheral troubleshooting
• Contact MCC -IT HelpDesk to request assistance, maintenance or troubleshooting of hardware (computer, printer etc.) and/or software.
• Provide responsive customer service and maintain professionalism when assisting and facilitating learning for end users
• Communicate clearly and effectively with end users
• Documenting and forwarding questions and/or concerns to the appropriate parties
• Assist with program communication pieces, as needed
• Maintain computer lab e-mails, mail distribution and printer/copier machine(s) (e.g. fill paper trays, clear paper jams, replenish toner, etc.)
• Assist in maintaining the inventory of all assigned equipment, supplies, software, and hardware
• Maintain a clean (food/drink-free) quiet work area
• Perform other related duties and responsibilities as assigned

Minimal Qualifications

• High School Diploma/G.E.D.
• Associate’s degree in a computer related field (Preferred)
• One (1) year directly related work experience (Preferred)

To learn more about MCC’s Computer Labs please click here .

EOE /M/F/Vet/Disabled

Compensation

Compensation $15.00 per hour

Type of Part-time Job

Type of Part-time Job Part Time Staff

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * What is the highest level of education you have as conferred through an official transcript?
  • Have not completed High School/GED
  • High School/GED
  • Associate's degree
  • Bachelor's degree
  • Master's degree
  • Doctorate degree
• * How much related experience of assigned program or laboratory support do you have, as supported by the employment history listed on your application?
  • None
  • Less than one year
  • Between 1 and 3 years
  • Between 3 and 5 years
  • Five or more years
• * How much administrative support, customer service, or related area do you have, as supported by the employment history listed on your application?
  • none
  • less than one year
  • between 1 and 2 years
  • between 2 and 3 years
  • between 3 and 4 years
  • between 4 and 5 years
  • five or more years