Surgery Scheduler

Lakeland Eye Clinic PA; Lakeland (FL); Sur place; USD 36 000 - 54 000; Plein temps

Avantages offerts par ce poste

Full Benefits Package

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Paid Maternity Leave

Employee Discounts

Competitive Base Pay

Résumé du poste

Lakeland Eye Clinic in Lakeland, FL is seeking a Surgery Scheduler to coordinate office- and hospital-based procedures aligned with the patient’s diagnosis and request.

The role requires scheduling across providers, handling pre-authorization and imaging/tests, and ensuring accurate EMR notes and patient communications. Strong organizational skills and customer service are essential for success in this busy ophthalmology practice.

Qualifications

• High School Diploma or GED required.
• Favorable background check result.
• Excellent customer service skills with patients and staff.
• Ability to respond promptly to scheduling changes.
• Organized with the ability to manage a demanding workload.

Responsabilités

• Schedule office- and hospital-based procedures with the correct provider and time slots.
• Schedule diagnostic tests and imaging as required.
• Utilize the EMR to enter notes and special scheduling instructions.
• Coordinate with vendors and anesthesia groups to ensure equipment and anesthesia support.
• Communicate test preparations and arrival times clearly to patients.
• Obtain prior authorization or coordinate with providers for approvals.
• Ensure appropriate pre-surgical clearances and testing are completed.
• Confirm and follow up on appointment times with patients by phone.

Connaissances

Customer service

Organizational skills

Communication

Basic computer skills

Formation

High School Diploma or GED

Outils

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Description du poste

Job Title: Surgery Scheduler
Company: Lakeland Eye Clinic
Location: Lakeland, FL

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Employee Discounts
• Competitive Base Pay

Hours:

• Full Time
• Our offices are open Monday-Friday 8am-5pm
  • You may need to work a little earlier and/or later as needed

Requirements:

• High School Diploma or GED Equivalent
• Favorable result on Background Check
• Basic computer skills
• Excitement to learn and grow

SUMMARY

The Surgery Schedulerschedules office-based and hospital procedures consistent with the patient’s diagnosis and procedure request.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Schedules office- and hospital-based medical procedures for patients with appropriate provider and time/location slot, utilizing appropriate scheduling code.
• Schedules diagnostic and imaging tests to be completed at PMG.
• Schedules office- and hospital-based medical procedures, tests and imaging ensuring available time is utilized to maximum efficiency.
• Interfaces with appropriate vendor staff to ensure all necessary equipment will be on site for office- and hospital-based procedures, including scheduling with contracted anesthesia groups.
• Interfaces with appropriate hospital staff to ensure a cohesive working relationship in providing patient care serves.
• Enters notes/special instructions needed for scheduling in the Electronic Medical Record (EMR).
• Effectively utilizes clinical knowledge when determining if appointment is consistent with the diagnosis/indications indicated by the provider.
• Completes accurate documentation of informed consent with patients for procedures and surgeries as needed.
• Provides accurate, detailed information to patients regarding test preparations, time of patients' scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients.
• Confirms patients' insurance provider and either obtains prior authorization or communicates need for prior authorization to appropriate parties as needed.
• Ensures patients have proper medical clearance and pre-surgical testing as needed.
• Completes pre-procedure phone calls and confirms appointment times with patients via telephone.
• Ensures completion of assessment for advance directive, including DNR when applicable.
• Reviews discharge instructions with patients and ensures proper follow-up appointments are scheduled at the time the procedure is scheduled.
• Performs all aspects of patient care in an environment that organizes patient safety and reduces the likelihood of medical/health care errors.
• Assists other members of the department as needed.
• Other duties as assigned.

QUALIFICATIONS

• This position requires utilization of clinical knowledge to schedule appropriate procedures/surgeries per provider’s orders.
• Excellent customer service skills with patients, employees, and the public is required.
• Must be able to respond to both written and oral correspondence regarding scheduling changes/cancellations in a timely, accurate manner.
• Individual must be organized, and be able to manage demanding workload with accuracy.

EDUCATION AND/OR EXPERIENCE

• High School Diploma or GED equivalent required
• Experience in surgery scheduling is preferred

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

PHYSICAL REQUIREMENTS

• This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus is required 100% of the time. Occasional driving or climbing may also be necessary.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.