Surgery Scheduler

Wayne State University Physician Group; Detroit (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Wayne Health seeks a Scheduler to manage patient surgeries in ambulatory care, handling data input, scheduling, and coordination with physicians and hospital teams. You will verify demographics, insurance details and prepare patients for procedures.

Ideal candidates have strong communication, organization, and attention to detail, with 2–3 years scheduling experience in a hospital setting. This role supports efficient patient flow and accurate documentation in Athena.

Qualifications

• High School diploma or equivalent required.
• Associate's degree in Business or related field preferred.
• 2 - 3 years scheduling experience in an Ambulatory Care/hospital setting.

Responsibilities

• Secure, verify, code and input patient demographic, insurance, clinic fees and hospital service charges for billing and records using the system.
• Answer phones and schedule initial and follow-up visits.
• Schedule and reschedule procedures inside and outside requests across departments.
• Ensure patients are scheduled within departmental guidelines and understand preparation instructions.

Skills

Interpersonal skills

Communication skills

Analytical ability

Office equipment

Education

HS diploma

Associates degree in Business or related field

Job description

About Us

Serving one million patients and their families annually. Advancing medical knowledge, technologies and practices. Developing and educating the next generation of exceptional health care professionals. With more than 100 locations in hospital-based clinics, outpatient health and specialty care centers, we provide the most advanced medicine and thoughtful, patient-centric care to the greater metro-Detroit community.

Job Summary

Under direction of the Department Supervisor, the Scheduler schedules, cancels, and reschedules patient surgeries for various procedures. The Scheduler also provides office support for patient service areas as needed.

Job Description

Principle Duties and Responsibilities

• Secure, verify, code and perform data input of patient demographic, insurance, clinic fee and hospital service charge information for billing and medical records purposes.
• Answer phones and schedule initial and follow-up visits.
• Schedule/reschedule inside and outside requests for various procedures.
• Must know amount of time required for procedures and times that they cannot be scheduled.
• All patients must be scheduled for specific procedures within the departmental guidelines.
• Review with patient the preparation instructions for procedures and assure they understand where procedure is located.
• If mailing instructions, make sure the patient is contacted by telephone to they understand instructions and location.
• Notify outside offices of procedure dates and fax necessary information for authorization.
• All scheduled procedures are documented with the appropriate updated information for arrivals, no shows, cancellations, and rescheduled appointments using Athena.
• Obtain authorization for all procedures that require them, i.e. complete forms and fax to appropriate area(s).
• Make sure to receive the proper authorizations for each insurance and document authorization number within Athena.
• Schedule emergency cases as requested by physicians or hospital discharges that need follow-up procedures.
• Perform related duties as assigned.

Education, Licensure/Certification, and Training Required for the Job

• High School diploma or equivalent required
• Associate's degree in Business or related field preferred.
• 2 - 3 years scheduling experience in an Ambulatory Care/hospital setting.
• Medical office background and knowledge of medical insurances highly preferred.

Skills and Abilities Required

• Interpersonal skills necessary to maintain productive working relationships with people inside and outside patient service area.
• Excellent communication and listening skills necessary to gather information to match patient needs to physician specialty and schedule appointments accordingly in a timely manner.
• Analytical ability to facilitate problem resolution regarding patient appointment needs.
• Operation of standard office equipment and computer keyboards to perform duties assigned.

Safety Requirements

Compliance with Departmental Health and Safety policies and procedures.

Working Conditions/Schedules

40 hour work week, hours and days to be determined by the business needs of the department. Additional hours may be required.

Wayne Health is an EEO/AA/Veteran/Disability Employer

In accordance with the US Supreme Court, which has cleared the way for the implementation and enforcement of The Centers for Medicare & Medicaid Services (CMS) Omnibus COVID-19 Health Care Staff Vaccination mandate, Wayne Health has established the following COVID-19 vaccination requirements. Wayne Health requires all employees [temporary employees and contractors] who will interact with the public and/or co-workers, regardless of clinical responsibility or patient contact, to have started their primary vaccination series against COVID-19 or received a sincerely held religious belief or medical exemption. All newly hired employees are required to have received their first vaccination dose prior to their start date of employment and completed primary series as outlined in FDA's prescribing instruction for vaccine administration. New hires must also receive their booster within 30 days after the date that they are eligible to receive it, per CDC guidelines. Exemptions or accommodations to the Wayne Health vaccine requirement may be approved under certain limited circumstances. Anyone with an approved exemption must have weekly PCR COVID-19 testing on their own time and submit the results every Monday, before arriving at work. Employees whose positions are 100% remote are exempt from these requirements.