Surgery Scheduler

Imppllc; City of Yonkers (NY); On-site; Full time

Job summary

An established healthcare provider is seeking a Surgery Scheduler to join their dynamic team. In this vital role, you will be responsible for scheduling surgeries and pre-authorizing procedures, ensuring smooth operations within the medical practice. Your exceptional organizational skills and customer service will shine as you interact with patients and healthcare providers, confirming appointments and managing pre-operative requirements. This is a fantastic opportunity to contribute to patient care in a supportive environment, where your attention to detail and ability to multitask will be key to success. If you're looking to make a difference in healthcare, this role is perfect for you.

Qualifications

• Minimum of one year scheduling experience in a surgery center or medical office.
• High School Diploma or equivalent required.

Responsibilities

• Schedules surgeries and procedures, ensuring accuracy and timely communication.
• Pre-authorizes surgeries through insurance and maintains surgical logs.
• Coordinates with surgical facilities and ensures patient confidentiality.

Skills

Healthcare systems operations knowledge

Database management

Medical terminology knowledge

Healthcare coding systems knowledge

Regulations and compliance knowledge

Exceptional patient service

Verbal communication skills

Written communication skills

Organizational skills

Customer-oriented

Microsoft Office proficiency

Empathy and compassion

Team collaboration

Education

High School Diploma or equivalent

Tools

EMR systems

Scheduling software

Microsoft Office

Job description

Join to apply for the Surgery Scheduler role at Integrated Medical Professionals, PLLC.

GENERAL SUMMARY
The Surgery Scheduler schedules and preauthorizes surgeries and specialized procedures for the physician/medical practice including the scheduling of follow-up appointments in the office. The Surgery Scheduler reviews pre-op tests required, medications, allergies, and medical history with the patient. Understands insurances and manages pre-certifications required for obtaining benefits. The Surgery Scheduler must be able to respond to both written and oral correspondence regarding scheduling changes/cancellations in a timely, accurate manner. The Scheduler will multitask and handle obstacles with outstanding customer service skills.

Job Type: Full-time

Responsibilities Include But Are Not Limited To:

• Schedules office, surgery centers, and hospital-based medical procedures for patients with appropriate provider and time/location slot, utilizing appropriate scheduling code.
• Pre-authorizes surgeries through insurance companies and schedules procedures at the designated facility and accurately enters information into the scheduling system.
• Maintains a surgical log for statistical analysis.
• Provides pre-surgical packets to patients confirming date and pre-operative instructions.
• Responsible for coordinating with the surgical facilities for any special equipment or personnel needed for the surgery.
• Ensures all pre-operative labs are ordered, tracked for completion, and scanned correctly into the patient's electronic medical record.
• Effectively utilizes clinical knowledge when determining if appointment is consistent with the diagnosis/indications indicated by the provider.
• Responsible for auditing the automated phone system each day to ensure the call information has been correctly changed and the phone call schedules changed if necessary.
• Verifies and re-verifies scheduling for accuracy before schedules are published.
• Interfaces with appropriate surgery center and hospital staff to ensure a cohesive working relationship in providing patient care services.
• Must treat our patients and our referring physicians with the utmost courtesy and respect whether in person or on the phone.
• Maintains patient confidentiality.
• Performs other position-related duties as assigned.
• Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations, including maintaining the confidentiality of patients' protected health information in compliance with HIPAA.

Certifications, Licensures Or Registry Requirements: N/A

KNOWLEDGE | SKILLS | ABILITIES:

• Knowledge in healthcare systems operations such as EMR.
• Knowledge of database management.
• Knowledge of medical terminology, healthcare coding systems, and clinics functions.
• Knowledge of governmental regulations and compliance requirements.
• Knowledge of Medicare, Medicaid, managed care, and other third-party payer's guidelines.
• Delivers exceptional patient service throughout all interactions.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Customer-oriented with ability to remain calm in difficult situations.
• Skill in using computer programs and applications including Microsoft Office.
• Ability to build relationships with patients and display empathy and compassion to patients.
• Ability to work independently and manage deadlines.
• Ability to work with other team members and patients in a courteous and cooperative manner.

Education Requirements:

• High School Diploma or equivalent required.

Experience Requirements:

• Minimum of one year scheduling experience in a surgery center and/or medical office setting.

PHYSICAL DEMANDS:

• Carrying Weight Frequency: 1-25 lbs. Frequent (34% to 66%); 26-50 lbs. Occasionally (2% to 33%).
• Pushing/Pulling Frequency: 1-25 lbs. Seldom (up to 2%); 100+ lbs. Seldom (up to 2%).
• Lifting - Height, Weight Frequency: Floor to Chest, 1-25 lbs. Occasional (2% to 33%); Floor to Chest, 26-50 lbs. Seldom (up to 2%).

Salary Description: $23-24

Seniority level: Entry level

Employment type: Full-time

Job function: Health Care Provider

Industries: Hospitals and Health Care