Surgery Imaging Field Engineer 1

F39055 OEC Medical Systems, Inc.; United States; Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

Company car provided

Relocation assistance provided

Job summary

GE HealthCare seeks an onsite Field Engineer to support the NM/El Paso region, delivering installations, maintenance, and responsive service for GEHC imaging equipment.

You will work with experienced engineers, communicate with customers to ensure satisfaction, and participate in revenue programs while building strong account relationships. A driving role with on-call shifts is required, and relocation support is available where applicable.

Qualifications

• Degree in engineering or equivalent military program.
• Experience or internship in biomedical/field service is preferred.
• Willingness to be available after hours or on-call for critical issues.

Responsibilities

• Learn to perform installations, preventive maintenance, FMIs/ISIs on designated equipment.
• Troubleshoot basic issues and work with senior field engineers.
• Communicate with customers to ensure satisfaction and follow-up.
• Identify value-added services to help customers run their business efficiently.
• Maintain service logs, order parts, and manage cycle times.
• Engage with account teams and assist in sales opportunities when appropriate.
• Stay updated on market trends and competitor information.
• Answer service calls independently within one year.

Education

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field

or equivalent military education

or GEHC Biomed/FE Services Internship, Apprenticeship or Military Externship program

or High School Diploma/GED with 4+ years of experience servicing electronic equipment

Experience with Web applications

Microsoft Office Suite

Valid Driver's License

Willingness for after-hours/on-call shifts

Tools

Web applications

Microsoft Office

Job description

Job Description Summary Enable Precision Care World-Class Customer Service by providing GEHC Surgery (OEC Imaging Role) region-based support for a single modality to GE HealthCare Field Engineers. This is a technical role that operates at the intersection of serviceability, profitability and customer experience. For this role the “full package world-class Field Engineer” is desired – great customer skills, great teammate, sound technical background and solid administrative practices. This role requires the candidate to work onsite at our customer locations in the New Mexico/El Paso TX area. To provide onsite customer support, a company car will be provided, and the candidate needs to be willing to work in the New Mexico/El Paso TX area.

Job Description Responsibilities:

• Learn to complete on-time and accurate Installations, Preventative Maintenance, FMIs and/or ISIs.
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment while developing skills to work alone.
• Effectively communicate and partner with teammates and colleagues.
• Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
• Serve as a member of the account community for key accounts.
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
• Keep up to date with competitor information and market trends.
• Answer service calls independently without assistance within one year of employment.

Required Qualifications:

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field;
• OR equivalent military education;
• OR participant in the formal GEHC Biomed/FE Services Internship, Apprenticeship or Military Externship program;
• OR High School Diploma/GED and a minimum 4 years of experience servicing electronic equipment.
• Experience with Web applications as well as Microsoft suite of products.
• Must have and maintain a valid Driver's License.
• Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

Special Physical Requirements:

• Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
• Able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

Desired Qualifications:

• Experience in surgery modalities #LI-BI1 #LI-Remote

Relocation Assistance Provided: Yes At GE HealthCare, we see possibilities through innovation. We’re partnering with our customers to fulfill healthcare’s greatest potential through groundbreaking medical technology, intelligent devices, and care solutions. Better tools enabling better patient care. Together, we are not only building a healthier future but living our purpose to create a world where healthcare has no limits.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation.

GE HealthCare is an Equal Opportunity Employer.

Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening.

Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

We will not sponsor individuals for employment visas, now or in the future, for this job opening.