Field Service Engineer 1

GE HealthCare; Minnesota; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Relocation Assistance Provided

Job summary

GE HealthCare in Minneapolis supports remote field service with on-site visits to customer locations. The Field Service Engineer performs preventative maintenance and basic repairs on medical equipment, troubleshoots, installs with guidance, and drives customer satisfaction.

The role requires residency in Minneapolis/North Western Wisconsin area, a valid driver’s license, and availability for after-hours/on-call work; strong focus on regulatory compliance and safety.

Qualifications

• Associate degree or equivalent military education with 2 years of electronic equipment service experience.
• Alternative: high school diploma/GED with 4 years of relevant experience.
• GE HealthCare Apprentice Program graduate.
• Valid Driver’s License.
• Experience with Web applications and Microsoft Office.
• U.S. work authorization; no visa sponsorship.
• Availability for after-hours and rotating on-call.
• Must live in Minneapolis / North Western Wisconsin area.

Responsibilities

• Perform timely and accurate preventative maintenance on medical equipment.
• Troubleshoot and perform basic service repairs on customer equipment.
• Assist more experienced field engineers with installations and complex repairs.
• Proactively engage with team members to ensure solutions for the customer.
• Maintain customer relationships with timely communication and follow-up.

Skills

Troubleshooting

On-site service

Customer communication

Microsoft Office

Education

Associate degree in related field

High school diploma / GED

GEHC Apprentice Program

Tools

Web applications

Microsoft Office

Job description

Job Description Summary

The Field Service Engineer performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The Field Service Engineer is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works independently to trouble shoot and perform basic repairs on assigned equipment. Supports more experienced Field Engineers, both onsite and remotely, with installations while learning more complex repairs. Responsible for driving customer satisfaction through Service Excellence.

This is a remote role that requires the candidate to work onsite at our customer location. To provide onsite customer support, candidates need to reside in Minneapolis / North Western Wisconsin area.

Job Description

Responsibilities:

• Perform timely and accurate preventative maintenance on medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients.

• Perform troubleshooting and basic service repairs on customer equipment.

• Assist more experienced field engineers with equipment installations and more complex repairs.

• Proactively engage with other team members to ensure appropriate solution for the customer.

• Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction.

• Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing and ordering parts.

• Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently.

• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues.

Qualifications:

• Educational and Technical Requirements

• Associate degree in related field or equivalent military education and 2 years of experience servicing electronic equipment

• Or high school diploma/GED and 4 years of relevant experience

• Or a graduate of the GEHC Apprentice Program

• Must have and maintain a valid Driver’s License.

• Experience with Web applications as well as Microsoft suite of products.

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

• Ability to be available after hours and/or work a rotating on-call schedule including weekends.

• Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction.

• Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

• Must live In the Minneapolis / North Western Wisconsin area.

Preffered Qualifications:

• Technical capabilities in ( Patient Monitoring / Diagnostic Cardiology ).

Special Physical Requirements:

• Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.

• Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.

• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

Quality-Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

• Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.

• Complete all planned Quality, EHS & Compliance

• Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

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#LI-Remote

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

For U.S. based positions only, the pay range for this position is $60,000.00-$90,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided:

Yes