Surgery Coordinator

Texas Children's Hospital; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Texas Children's Hospital in Austin, TX seeks a Surgery Coordinator to independently schedule surgeries across subspecialties and assist with coordinating providers' schedules to ensure smooth patient care in an ambulatory setting.

Responsibilities include filing systems, patient registration, informing patients about surgical processes, and communicating delays or changes to staff and families. Strong customer service and teamwork are essential.

Qualifications

• Requires a minimum of 3 years healthcare experience (medical assistant, front desk, or administrative role).
• Prefer experience in an ambulatory clinic environment.

Responsibilities

• Schedule surgeries for multiple subspecialties.
• Maintain filing and document retrieval system weekly.
• Answer and triage phone calls with professional communication.

Skills

Healthcare experience

Ambulatory clinic

Education

High School Diploma or GED

Job description

Job Description

We're searching for a Surgery Coordinator, someone who's ready to be part of the best ranked children's hospital in Texas, and among the best in the nation. In this position, you will independently perform surgery scheduling for multiple subspecialty surgical services as well as assist in the coordination of providers schedules to effectively manage patient care, while providing excellent customer care in the ambulatory setting.

Job Description

We're searching for a Surgery Coordinator, someone who's ready to be part of the best ranked children's hospital in Texas, and among the best in the nation. In this position, you will independently perform surgery scheduling for multiple subspecialty surgical services as well as assist in the coordination of providers schedules to effectively manage patient care, while providing excellent customer care in the ambulatory setting.

Think you've got what it takes?

Job Duties & Responsibilities

• Schedule Surgeries.
• Establishes and maintains an efficient system for filing and retrieval documents weekly and timely.
• Answers telephones in a professional manner, takes accurate messages, determines, and takes action necessary on messages from the public, physicians, and Hospital administration in a courteous and timely manner.
• Performs patient registration procedures per department process.
• Ensures that all necessary patient forms are provided and filled out for their surgery.
• Communicates with patients, staff and providers regarding patient arrivals, delays, and surgery processes.
• Alerts clinic staff and providers of any changes or discrepancies in patient's scheduled surgery.
• Refers all patients with insurance or funding concerns to the financial counselor or prior-authorization department.
• Provides status of all surgical appointments daily to reflect arrived, cancelled, no-show, or rescheduled status.
• Assists, as needed, licensed staff with the non-financial aspects of the inpatient admission process, e.g., calls escort, helps with paperwork as needed.
• Receives completed medical records and follows up with providers to obtain missing medical records.
• Works with patients and family during clinic to determine date of surgery.
• Serves in key role to assure most efficient patient throughput from clinic to the operating room.
• Coordination of Schedules.
• Customer Service and communication.
• Performs other job-related functions.

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Skills & Requirements

• Required H.S. Diploma or GED
• Required 3 years Healthcare experience (medical assistant, front desk specialist, administrative assistant) with preferred prior work in an Ambulatory Clinic environment

About Us

Texas Children's presence in Austin helps support a pediatric population of more than half a million and keeps kids healthy and happy from birth to adulthood. Texas Children's first health care location in Austin, Texas Children's Urgent Care West Gate, opened in March 2018, providing high quality pediatric-focused care after hours and on weekends. There are now more than 15 Texas Children's Pediatric primary care practices in the greater Austin area providing full-service family care including routine childhood immunizations, well visits, and sick care. Our Specialty Care Center in Austin includes a multidisciplinary group of pediatric specialists committed to providing comprehensive care across a wide spectrum of services. Texas Children's Hospital North Austin, is our new state-of-the-art facility providing world-class pediatric and maternal care to Austin families.

To join our community of more than 15,000 dedicated team members, visit texaschildrenspeople.org.

Texas Children's is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.