Surgeon Engagement Operations Coordinator

Socket.dev; Naples (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Company-Provided Life Insurance

Matching 401(k) Retirement Plan

Annual Bonus

Paid Time Off

Tuition Reimbursement Program

Job summary

Arthrex, Inc. in Naples, FL is seeking a Surgeon Engagement Operations Coordinator to provide operational, administrative, and project coordination support to the Surgeon Engagement team.

This role partners across Product Management, Medical Education, Compliance, Finance, Meetings & Events, and other stakeholders to drive surgeon engagement initiatives while maintaining processes and reporting.

Qualifications

• Minimum of 5 years in business operations or project coordination.
• Experience supporting physician engagement or healthcare programs preferred.
• Experience coordinating cross-functional projects and handling sensitive information.
• Medical device/healthcare industry experience preferred.

Responsibilities

• Coordinate operational activities supporting surgeon engagement initiatives and programs.
• Serve as central point of coordination among key departments and internal stakeholders.
• Maintain timelines, deliverables, and stakeholder commitments across initiatives.
• Prepare reports, metrics, and executive summaries for leadership.
• Plan and execute surgeon meetings, sponsor events, and educational programs.
• Manage calendars, travel logistics, and administrative duties.

Skills

Project coordination

Cross-functional collaboration

Microsoft Office

Communication skills

CRM systems

Analytical thinking

Education

Bachelor's degree in Business Administration or related field

Tools

Excel

SharePoint

PowerPoint

Job description

Requisition ID: 67778

Title: Surgeon Engagement Operations Coordinator

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is growing and we are actively searching for a Surgeon Engagement Operations Coordinator to provide operational, administrative, and project coordination support to the Surgeon Engagement team. This position serves as a key business partner responsible for coordinating surgeon engagement initiatives, supporting cross-functional projects, maintaining operational processes, and facilitating communication among internal stakeholders and surgeon partners. This will be located in Naples, FL. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

Essential Duties and Responsibilities

Surgeon Engagement Operations

• Coordinate operational activities supporting surgeon engagement initiatives, strategic programs, and organizational priorities.
• Serve as a central point of coordination among Surgeon Engagement, Product Management, Medical Education, Compliance, Legal, Finance, Meetings & Events, and other internal stakeholders.
• Maintain visibility across multiple surgeon engagement initiatives, ensuring timelines, deliverables, and stakeholder commitments are tracked and executed effectively.
• Analyze project timelines, resource needs, and operational requirements to identify risks and recommend solutions.
• Support leadership in planning, coordinating, and executing strategic surgeon engagement initiatives.
• Assist with the development, implementation, and continuous improvement of surgeon engagement processes and operational workflows.
• Monitor program performance and assist with preparation of reports, metrics, presentations, and executive summaries.

Surgeon and Stakeholder Relationship Coordination

• Coordinate communications, visits, meetings, and engagements involving key opinion leaders (KOLs), surgeon consultants, and strategic partners.
• Facilitate interactions between surgeons and internal departments to support training, product development, research, and business initiatives.
• Support planning and execution of surgeon advisory boards, working groups, educational programs, and strategic meetings.
• Coordinate follow-up activities and action items resulting from surgeon meetings and engagement activities.
• Help ensure surgeon-related activities are conducted in accordance with company policies and compliance requirements.

Business Operations and Project Support

• Support leadership decision-making through preparation, organization, and analysis of reports, presentations, operational updates, and business information.
• Maintain project tracking tools, action-item logs, dashboards, and reporting resources.
• Identify operational gaps and recommend process improvements that enhance efficiency, communication, and organizational effectiveness.
• Coordinate consultant, vendor, and external stakeholder activities as required.
• Support budgeting, expense tracking, and financial reporting activities associated with surgeon engagement programs.
• Exercise discretion and independent judgment when managing sensitive information and competing priorities.

Meeting, Event, and Program Coordination

• Coordinate planning and execution of surgeon meetings, sponsor meetings, training programs, workshops, and educational events.
• Facilitate logistics, agendas, meeting materials, travel arrangements, and post-meeting communications.
• Coordinate visitor registration, facility access, meeting support, and stakeholder communications.
• Anticipate logistical requirements and proactively coordinate resources to support successful event execution.
• Support on-site activities for surgeon visits and strategic business meetings as required.

Administrative and Operational Excellence

• Support executive and departmental operations through proactive planning, coordination, and follow-through.
• Manage complex calendars, scheduling requests, and travel logistics as needed to support departmental objectives.
• Maintain departmental documentation, records, databases, and operational resources.
• Develop and maintain standard operating procedures, templates, and process documentation.
• Identify opportunities to improve communication, coordination, and workflow efficiency.
• Perform additional operational, project coordination, and administrative duties as assigned.

Education and Experience

• High School diploma or equivalent required
• Bachelor's degree in Business Administration, Healthcare Administration, Marketing, Communications, Project Management, or related field preferred.
• Minimum of 5 years of experience in business operations, project coordination, executive support, sales support, marketing operations, healthcare administration, or related experience required.
• Experience supporting physician engagement, medical education, healthcare programs, sales operations, or related business functions preferred.
• Experience coordinating cross-functional projects and initiatives required.
• Experience handling confidential and sensitive information required.
• Medical device or healthcare industry experience preferred.

Knowledge and Skill Requirements / Specialized Training

• Exceptional organizational and project coordination skills.
• Demonstrated ability to exercise independent judgment and discretion.
• Strong analytical, problem-solving, and decision-support capabilities.
• Ability to coordinate multiple projects simultaneously while managing competing priorities.
• Excellent written, verbal, presentation, and interpersonal communication skills.
• Ability to influence outcomes and coordinate activities across multiple stakeholders without direct authority.
• Strong attention to detail and commitment to operational excellence.
• Ability to identify process improvement opportunities and implement effective solutions.
• Strong customer service orientation and relationship management skills.
• Ability to work independently in a fast-paced environment with minimal supervision.

Machine, Tools, and/or Equipment Skills

• Advanced proficiency in Microsoft Office Suite, including Excel, PowerPoint, Outlook, Word, Teams, and SharePoint.
• Experience creating executive presentations, dashboards, reports, and tracking tools.
• Experience utilizing CRM, reporting, project management, or business systems preferred.
• Ability to learn and effectively utilize Arthrex business systems and reporting platforms.

Arthrex Benefits

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Free Onsite Medical Clinics
• Free Onsite Lunch
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Volunteer PTO
• Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.