Surf Club Concierge & Member Programs Coordinator

Ponte-Vedra-Inn-; Sawgrass (FL); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Company-provided uniforms

Discounted dry-cleaning services

Resort dining and retail discounts

Professional training and development 

Paid vacation

401(k) plan

Free off-site parking

Discounted Staff Café

Premier private club environment

Job summary

Ponte Vedra Inn & Club seeks a Surf Club Coordinator to support daily Surf Club operations and deliver exceptional member and guest experiences. You will manage guest activity, access, and club services while coordinating events and maintaining records.

The role requires strong hospitality skills, organization, and tech literacy; you will work closely with Surf Club leadership to uphold standards and drive member engagement in a premier private club environment.

Qualifications

• Bachelor's degree preferred with a concentration in Hospitality, Communications, Recreation, Business, Marketing, or a related field.
• Must be able to speak, read, write, and comprehend English at a level sufficient to communicate with members, guests, clients, and team members.
• Experience in hospitality, sales, membership services, relationship management, event coordination, or fundraising preferred.
• Strong interpersonal and customer service skills.
• Professional presence with a positive, outgoing personality.
• Highly organized with exceptional attention to detail.
• Strong technical literacy, including Microsoft Office, website management, and social media platforms.
• Team-oriented mindset with the ability to foster positive relationships with members, guests, and fellow colleagues.

Responsibilities

• Interact with members and guests in a positive, courteous, and professional manner in person, via email, and by telephone.
• Process, track, and facilitate member guest activity throughout the Surf Club.
• Distribute guest wristbands and assist with guest access management.
• Serve as a knowledgeable resource regarding club amenities, events, services, and policies.
• Maintain confidentiality of all member and guest information.
• Participate in club events and activities to assist with member engagement and guest relations.
• Be present during club operating hours and events to welcome and assist members and guests.
• Manage and respond to guest inquiries.
• Assist with updating membership accounts and maintaining accurate records.
• Coordinate mobile app updates and related communications.
• Provide general administrative and clerical support to Surf Club leadership.
• Capture photos and content highlighting club activities, events, and daily operations.
• Attend weekly meetings with Surf Club and Membership leadership to discuss property updates and member initiatives.
• Complete additional assignments and special projects as directed by Surf Club leadership.
• Assist recreation leaders in developing programs and activities that align with member interests and feedback.
• Support the creation, implementation, and refinement of operational processes across all departments under the Surf Club umbrella.
• Maintain a strong understanding of all Surf Club operations and services.
• Assist with training current and new team members on Surf Club policies, procedures, and service standards.
• Demonstrate the ability to assist various operational areas under special circumstances when needed.
• Maintain a professional appearance and uphold all company grooming and appearance standards.
• Arrive to work on time and prepared for assigned duties.
• Attend all required training programs, safety courses, departmental meetings, and company meetings.
• Promote a safe work environment by identifying and reporting hazards and following established safety practices.
• Maintain proficiency with property systems and software, including Microsoft Office, Canva, Jonas, Wrike, and other operational platforms as assigned.

Skills

Interpersonal skills

Customer service

Organization

Tech literacy

Teamwork

Event coordination

Relationship management

Social media

Microsoft Office

Website management

Education

Bachelor's degree preferred

Tools

Microsoft Office

Website management

Social media platforms

Job description

Ponte Vedra Inn & Club seeks a Surf Club Coordinator to support daily Surf Club operations and deliver exceptional member and guest experiences. You will manage guest activity, access, and club services while coordinating events and maintaining records.

The role requires strong hospitality skills, organization, and tech literacy; you will work closely with Surf Club leadership to uphold standards and drive member engagement in a premier private club environment.