Surf Club Concierge & Member Experience

Ponte-Vedra-Inn-; Sawgrass (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Company-provided uniforms

Discounted dry-cleaning services

Resort dining and retail discounts

Professional training and development

Paid vacation

401(k) plan

Free off-site parking

Discounted Staff Café

Premier private club environment

Job summary

Ponte Vedra Inn & Club is seeking a Surf Club Coordinator to support daily operations and deliver exceptional service to members and guests. You will maintain guest tracking, policy enforcement, and handle administrative tasks related to Surf Club amenities and programs.

The role reports to the Surf Club Manager and Director, requiring strong organizational skills, customer service, and proficiency with Microsoft Office, website management, and social platforms.

Qualifications

• Bachelor's degree preferred with a concentration in Hospitality, Communications, Recreation, Business, Marketing, or a related field.
• Must be able to speak, read, write, and comprehend English at a level sufficient to communicate effectively with members, guests, clients, and team members.

Responsibilities

• Interact with members and guests in a positive, courteous, and professional manner in person, via email, and by telephone.
• Process, track, and facilitate member guest activity throughout the Surf Club.
• Distribute guest wristbands and assist with guest access management.
• Serve as a knowledgeable resource regarding club amenities, events, services, and policies.
• Maintain confidentiality of all member and guest information.
• Participate in club events and activities to assist with member engagement and guest relations.
• Be present during club operating hours and events to welcome and assist members and guests.
• Manage and respond to guest inquiries.
• Assist with updating membership accounts and maintaining accurate records.
• Coordinate mobile app updates and related communications.
• Provide general administrative and clerical support to Surf Club leadership.
• Capture photos and content highlighting club activities, events, and daily operations.
• Attend weekly meetings with Surf Club and Membership leadership to discuss property updates and member initiatives.
• Complete additional assignments and special projects as directed by Surf Club leadership.
• Assist recreation leaders in developing programs and activities that align with member interests and feedback.
• Support the creation, implementation, and refinement of operational processes across all departments under the Surf Club umbrella.
• Maintain a strong understanding of all Surf Club operations and services.
• Assist with training current and new team members on Surf Club policies, procedures, and service standards.
• Demonstrate the ability to assist various operational areas under special circumstances when needed.

Skills

Interpersonal skills

Customer service

Organization

Tech literacy

Education

Bachelor's degree preferred

Tools

Microsoft Office

Website management

Canva

Job description

Ponte Vedra Inn & Club is seeking a Surf Club Coordinator to support daily operations and deliver exceptional service to members and guests. You will maintain guest tracking, policy enforcement, and handle administrative tasks related to Surf Club amenities and programs.

The role reports to the Surf Club Manager and Director, requiring strong organizational skills, customer service, and proficiency with Microsoft Office, website management, and social platforms.