Surety Production Manager

Willis Towers Watson; Hartford (CT); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the insurance sector seeks a dedicated professional for team oversight and client relationship management. The role involves ensuring exceptional service delivery to Surety clients, managing a productive team, and performing administrative tasks while maintaining client confidentiality. Ideal candidates will bring strong organizational skills, experience in team environments, and a commitment to excellent customer service.

Benefits

Health and Welfare Benefits

Paid Holidays and Time Off

Retirement Benefits

Qualifications

• 1-3+ years of insurance industry experience related to servicing accounts preferred.
• Experience working with Surety in an insurance brokerage environment is a plus.
• Ability to communicate effectively in written and verbal forms.

Responsibilities

• Manage team workflow, ensuring all SLAs are met.
• Communicate effectively with clients and assist in overseeing Surety clients.
• Prepare reports and participate in internal and external meetings.

Skills

Attention to detail

Communication

Customer service

Organizational skills

Education

P&C Licensure

Tools

Microsoft Office

Epic

Tinubu

Job description

Description

In this role, you will be responsible for the oversight of SuretyNexus Production teams. This includes day-to-day servicing of Surety clients, and management of team’s servicing of Surety Clients to ensure KPIs and SLAs are being met. This will involve building relationships and working closely with client-decision makers, executing deliverables on our client’s behalf in accordance with our SOPs and completing various administrative tasks, including monthly analysis & reporting. Duties include but are not limited to:

The Role

• Manage and prioritize team’s workflow, ensuring all SLAs are met
• Communicate effectively with clients, client managers and other team members
• Create a positive, productive, and competitive team atmosphere
• Issuance of Surety bonds as well as perform associated activities based on the specific
• instructions of the Client and/or Client Manager as communicated and handling of all
• subsequent transactions
• Ability to understand and interpret the information presented in a bond request
• Assist with resolution of client/carrier accounting issues
• Assist in on-boarding and training
• Prepare written correspondence, reports and analysis as needed for management
• Participate in internal and external meetings
• Maintain client confidentiality

Qualifications

The Requirements

• Strong attention to detail
• Excellent verbal and written communication skills
• Ability to work independently and in a team setting
• Strong customer service, presentation, and organizational skills
• Working knowledge of Microsoft Office including Excel, Word, Outlook, and PowerPoint
• 1-3+ years insurance industry experience related to servicing accounts is a plus
• Experience working with Surety, including in an insurance brokerage environment a plus
• Experience working with Epic and Tinubu a plus
• Acquire and maintain P&C Licensure within 90 days of employment

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave),Paid Time Off
• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.