Surety Department Assistant

Jobtailor; Schaumburg (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Jobtailor in Schaumburg, IL is seeking a dedicated claims intake coordinator to support importation-related operations. You will handle intake coordination, inbox management, and assignment of adjusters, ensuring accurate routing of communications.

Daily tasks include creating claims, subrogation files, distributing to collection agencies, and maintaining spreadsheets. You will also run bond and entry queries and review various reports to support the team.

Qualifications

• Minimum of 3 years of relevant experience in a professional customer service role within the importation industry or related fields such as contracts, finance, or billing support.

Responsibilities

• Intake coordination and inbox management
• Read and sort emails based on claim type and assign an adjuster
• Create claims and subrogation files in the system of record
• Assist with distribution of subrogation files to collection agencies
• Run bond and entry queries
• Review 1600s, petition responses and distribute as needed
• Mail monthly ID bill letters and fax/scan them as needed
• Internet searches for current addresses for importers with returned mail
• Fax/email/call Customs for status updates and to request case copies
• Create and maintain various spreadsheets
• Review monthly 612 reports
• Enter check information into claims database upon receipt of checks
• Assist the department with follow up on renewals
• Help with bond renewal notices and research for collateral and claims for each insured
• Provide overall office support to the department

Skills

Intake coordination

Inbox management

Follow-up skills

MS Word and Excel

Organizational skills

Deadline-driven

Customer service

Job description

Responsibilities

• Intake coordination and inbox management
• Read and sort emails based on claim type and assign an adjuster
• Create claims and subrogation files in the system of record
• Assist with distribution of subrogation files to collection agencies
• Run bond and entry queries
• Review 1600s, petition responses and distribute as needed
• Mail monthly ID bill letters and fax/scan them as needed
• Internet searches for current addresses for importers with returned mail
• Fax/email/call Customs for status updates and to request case copies
• Create and maintain various spreadsheets
• Review monthly 612 reports
• Enter check information into claims database upon receipt of checks
• Assist the department with follow up on renewals
• Help with bond renewal notices and research for collateral and claims for each insured
• Provide overall office support to the department

Qualifications

• Minimum of 3 years of relevant experience in a professional customer service role within the importation industry or related fields such as contracts, finance, or billing support
• Prior experience in direct insurance support, particularly with a focus on logistics, is a plus
• Organizational skills from experiences such as legal team mailroom or mortgage documentation support
• Strong follow-up skills
• Ability to consistently meet deadlines
• Strong computer skills, especially with MS Word and Excel

Core Competencies

Demonstrates expertise in intake coordination, claims management, and customer service within the importation industry. Proficient in managing documentation, maintaining spreadsheets, and ensuring timely follow-ups to support departmental operations.